oldiesstation said:
tv junkie 12,please re-read my post above.If Arrakis supports that like they do their consoles,RUN from it.No need to pay a hundred a month forever.The Nexgen 101 is great and has a very easy learning curve.Next choice for me is station playlist.If VT is done,the Nexgen will be the best choice,IMO.
I have some Arrakis 4 systems still in use. Arrakis supports them, but, when you have to replace a proprietary hard drive to the tune of $2000 this is not worth the replacement cost.
The Arrakis extreme is well engineered but you never own it. The $100 a month is to continue to use it. If it breaks I wonder if you pay for that or they do.
For years the Arrakis units were functional. Under the right circumstances they can still be very useful. The new interface boxes with the extreme are wonderful for setting input and output levels. Like any system there are ups and downs. Support is slow but always responds. I think support is a big issue with many of the companies.
The Digital Jukebox has been a very workable solution for us. Some do not like it but it has been very functional with no down time related to the program. Segues between non like formats such as wav, mp3, etc. Has music scheduler. Support is sometimes slow but if youa re ever off the air this takes priority.
Simian has been great as also was Wave Station before it. This will not segue from a wav to any other format media. no music scheduler. Online support has been great but have never needed the live tech support. No music scheduler.
DAD is a great system and has web support but for the money they should have much better telephone support. When you are off the air and no one will take the call and you are paying upwards of 5k a year for tech support this su stinks. We took a system offline a year ago because we kept paying big money for support and the problem was always reported as a non Enco issue. After getting something fixed (such as a supposed bad hard drive, motherboard, network card several times) and still having the problem i learned it was easy to relate the problem to something other than software.
We got the bill for coming year software support and replaced the entire system for less than the cost of a year's support. 2 on air and 3 workstations. No more support bill for crappy support. This said, everyone has support issues that are unbearable.
This said. I like the system and when it works it is much prettier on screen and has more bells and whistles than most. need some extra Enco workstations with keys? PM me. No music scheduler.
I have many companies I deal with regularly and now with the economy I have two transmitter suppliers in Illinois that can't fix anything or help with phone support. I spent all of last week trying to locate a problem with a recent model exciter. Exciter is out of service and I placed a loaner in. They want 1,000 dollars to return the unit and look at it. (Could be more). Rather than deal with lack of support at the site I brought it home. I told them i could buy a foreign unit for less than their shelf time starting balance. They said maybe support can help you.
I call and no one is available but will call me back. When they finally call back hours later I am gone. Spent the week and got 4 answers to questions from someone who doesn't even have a schematic of the unit.
The callback issue is bad from transmitter manufacturer B. Spent the same phone jail time at the site (4 hours from home) last year over a 3 month period. Transmitter was OFF and so was tech support.
If transmitter manufacturers who get upwards of 15,000 dollars for a 1 kw box or over 100,000 dollars for a 20 kw box can't find time to support their stuff, (except for Continental and Charlie Goodrich who offer incredible support), what about a software supplier who gets much less per product?
Every manufacturer places you in a que and you get the finest voice jail (except for Continental and Charlie Goodrich who offer incredible support) ever built. The support/response is now related to : 1) How well their voice jail works ; 2) How interested the employees are in getting back to you; 3) The technical qualifications of the employees; and 4) How long you can wait at the location for the call to come back. All of this has nothing to do with your problem and is before the support starts. Will the economy make this better or worse?
Since most statations have contract engineers can you spend an entire day waiting on tech support to call back?
Sometimes I have seen stations order a system and require it to be up and working before they pay the bill. Bill ends up being higher for on site support.
Find a system and work it at home before taking it to a radio station. Your knowledge of the unit is ultimately what the station will depend on.
Some systems have great value for the buck but all require more than a little computer knowledge. Placing a new unit in with someone who has limited knowledge, also uses the computer to email and IM, goes to questionable web sites, doesn't know how to rebooot, are all factors you have to consider.
Carpe Diem I think is the phrase.