MattParker said:
Then there were those listeners who insisted on calling because they didn't want wait to hear their closing and demanded to have me give it to them on the phone - while I was trying to take down all the closings coming in. I'd explain quickly we could only give out closings on the air. One guy said, "but I don't have a radio."
Don't get me started .... okay, too late, I'm starting.
My favorite line was always: "My radio's broke." Yes, said exactly like that.
A station where I worked (in an area where winter weather was infrequent) was notorious for having local residents jamming their lines in spite of being told in the newspaper, station PSAs, take-home school memos, you name it, to LISTEN, DON'T CALL. And many were aggressive about it. Never mind, in those days before e-mail became commonplace, it was darn near impossible for the ACTUAL officials to get through (this station, alas, had no hotline ... so it was impossible to clamp down the regular incoming lines for the duration).
ANYway, there was one time when, after my stock answer - "Sir, please listen to the radio, I cannot give out that information over the phone" - the caller said to me "I'm at work, and cannot listen to a radio, I NEED TO KNOW IF (CITY) SCHOOLS WILL BE OPEN TOMORROW!!!!!" By golly, he was entitled to his information, and NOW.
Calmly, I replied, "Well, obviously you can use the phone while at work. So why not call a friend who CAN listen to the radio, and have them tell you. Thanks for calling, bye-bye." And I had to get him off the line; my record was about to end and I had to do something unimportant like, ohhhh, keep the station on the air!!
I heard the next day he complained a big storm about "my attitude." :
--Russell