• Get involved.
    We want your input!
    Apply for Membership and join the conversations about everything related to broadcasting.

    After we receive your registration, a moderator will review it. After your registration is approved, you will be permitted to post.
    If you use a disposable or false email address, your registration will be rejected.

    After your membership is approved, please take a minute to tell us a little bit about yourself.
    https://www.radiodiscussions.com/forums/introduce-yourself.1088/

    Thanks in advance and have fun!
    RadioDiscussions Administrators

Time Warner Cable So. Cal = TERRIBLE SERVICE!

M

musicman3355

Guest
Since Saturday evening, the cable channels have been all pixelated and the audio is distorted. The channels have been unviewable for almost 24 hours, and just when I get home, ALL channels say "One Moment Please, this channel should be available shortly.", which usually never comes back, or comes back with poor quality. And the weather hasn't really been an issue - I know we've been having freaky weather this past week, but right now it's cloudy/foggy outside, so I highly doubt that's what causing this. Worse thing is, I called TWC and they say there is no problem in the area and it's a problem with the cable box, so a technician is coming Tuesday to replace it. Time to hookup the handy DTV box! ::)

I've dealt with this before with TWC. It's getting annoying already. Might aswell switch to DirecTV. Anyone else have been upset with Time Warner?
 
Yeah, oftentimes their "tech support" isn't. Almost every time I call them with an issue that I am sure is not on my end, such as pixelation, they INSIST on sending out a technician. TWC needs to train their tech support agents better if they want to retain subscribers, and not hire these people who sound like robots programmed to say stuff as if they were given a script. Anyone else notice this lack of knowledge and spontaneity?

My service has only gone out once or twice, so the incompetent "tech support" agents are pretty much my only complaint. Everything else about TWC is fine and dandy for me.

(BTW, I kept putting "tech support" in quotes to show that it is often anything but.)
 
Looks like a technician actually came to my household today. As of now every channel is back to normal... for now. ::)
 
Earlier this past spring, I attempted to get free retraining from our state unemployment agency. Whatever field that I wanted to retrain for, there wasn't any funding for it. However, there was plenty of funding for this "wonderful and fulfilling" very easy, four week long training class, which had guaranteed employment, if it was successfully completed. That retraining class was for a position as an internet, telephone and cable TV customer service helpdesk person, with a Fortune 500 company WHICH wished to remain ANONYMOUS, eventhough they were going to hire you! I passed, because I had an ugly feeling that it was for TWC. Although ATT offers the same services, their cable is actually satellite. TWC has a big customer service call center in my town and it seems only natural that a scumbag company like TWC didn't want its name exposed. A great many desperate people seeking quick employment have been through their revolving doors and don't ever wish to return. It only seems logical as to why TWC's "tech service" is staffed by such robotic, unqualified and unhelpful graduates of that 'award winning' four week class. Imagine, anyone can come from Mcburger or Chinamart and in four short weeks, become an "internet, telephone and cable TV customer service helpdesk" expert! As for "tech service", ATT is just as bad. If you ever get past the self service voice robot, the fault is always with your equipment, they always want to sell you something and you can't get a tech sent out until you threaten to go to the cable company. The same threat is just as effective with TWC!
 
In our household, we switched to Time Warner from DirecTV back when our area transitioned from Comcast, back in 2006. The transition was botched right from the start, and it took awhile for them to sort this mess up. I know of quite a few people were pissed when they lost NFL Network in the process (the "new" Time Warner kept NFLN for at least two more months before dropping it for good). Within a couple years, we went back to DirecTV, and haven't looked back since.
 
Mastaclocksetta said:
TWC needs to train their tech support agents better if they want to retain subscribers, and not hire these people who sound like robots programmed to say stuff as if they were given a script. Anyone else notice this lack of knowledge and spontaneity?
Click to expand...

This statement applies to oh-so-many companies that it's not even funny. AT&T, Time Warner, Verizon, Comcast (depending on which help center you get), and untold others. Face it, we have a large segment of our society who is relatively uneducated and easily molded into a robot which follows a script. I just had a similar experience on the phone last night with AT&T Wireless, dealing with an issue having to do with my wife's iPhone. In the end, I solved the issue myself and the emotionless, dull-witted script reader at the other end of the line was absolutely no help.

Speaking of which, been to a McDonald's drive through lately? Same deal, often in broken English. Humorless drones. One amazing thing: since they're all ordered to tell you to "Have a nice day", it is fascinating to hear how quickly they can jam that phrase together into one quickly uttered syllable!
 
I had Comcast in So. Cal and they unknowingly switched the contract to Time Warner without warning magically one day. I had it for a few months and TWC was absolutely HORRIBLE! I switched to Dish
 
Status
This thread has been closed due to inactivity. You can create a new thread to discuss this topic.


Back
Top Bottom