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"Titanic" Saga of Jax Classic Hits Format

This radio discussion board has had, as we all know, an interruption of service. I've noticed new participants here and elsewhere and I've also noticed a significant drop-off in overall participation. Hopefully that will all change. However, in line with Gainesville's "Wow" brand featuring The Greatest Hits format, I thought it both timely and important to explain the incredible hard knocks that format has endured in Jacksonville. There are after all, new participants who may not know the story.Sean Ross's recent newsletter talked of effects on format flips. Edison Research's Infinite Dial study found that 44% of listeners would be very disappointed to lose their favorite broadcast station. The impacts to segments of Jacksonville's adult listeners have been significant when you consider all that has happened. As great a radio fan I am, when I'm in Jacksonville radio simply turns me off knowing what I know.

This saga actually started 10 years ago and even longing when you consider the firing of an individual who had the skills to program the highly popular and successful oldies format Cool 96.9 two years earlier. (WKQL at the time) In 2004 - 2005, the oldies format as once existed began advancing the music. The playlist was centered on the mid to late 60's through the mid 70's. Soon after, the late 70's and disco found their way into the format. It was interesting to witness what a number of markets were doing. Jacksonville was a different case.

On Christmas Day 2004, Cox practically fired the entire air staff of Cool 96.9 and the format was completely blown up. There was no evolution of popular retro music or tweaking or even throwing things against the wall to see how a hybrid oldies format would be positioned to be viable in what was then changing times. Often I have spoken in how the few and powerful in broadcasting make decisions that not only affect the bottom line but there are impacts to listeners as well.

The head of Cox at the time was considered a programming genius. Cox was also building it's reputation as a very strategic company. We can only look at the results because metrics do not measure emotions. I've often wondered how different the radio landscape in Jax could have been had Cox thought of the classic hits format in the same way CBS Radio did. There are great programmers at Cox and I'm certain with their promotion savvy and ability to get things right the first time, a Greatest Hits format in Jax would have earned heritage status by now if the "Cool" years were included.

In 2005, the format was attempted at Renda Broadcasting. Happily, my memories of that time are fading. However, I will never forget the launch and those first few months because it was in a word a "disaster." Unfortunately, Renda was juggling too many balls in the air. They were getting newly purchased Soft AC Sunny 94.1 (WSOS) off the ground. They moved the old Froggy from Daytona to Jax challenging long-time country leader WQIK.Today, they are Gator Country. So they proclaimed "Cool" was back but this time it was with a K and it really didn't resemble what listeners really remembered.

Renda also made the horrific mistake of placing the format on 100.7. That signal is heard better the further north you go from downtown while the Greatest Hits audience is in South Duval and through a good portion of St. John's County. I must have posted over 100 posts over the years advocating the format to go on 94.1. With some tweaking the old Sunny could have easily morphed with the tag line "Jacksonville's Greatest Hits." There were so many talented people including former Cool 96.9 PD Pat Garrett who could have made such a positive impact with the format. He was never hired. Renda had A.J. Davis at the time as well. I'm confident he would have built something that would have been successful as well - none of that happened. The format didn't last long and that was replaced with a rhythmic format and that wound up not lasting long either. What a mess.

Shortly after all the Renda chaos, TAMA introduced True Oldies. It was on again and off again. It was on some of the time then off then back. They had I believe 3 stations. Sometimes it was on one and not the other. Even I can't remember it all. Think about the impressions this is all making on listeners. Understand why I have long talked of the terrible reputation Jacksonville has in this regard.

I will save the best for last because it truly was so - Magic 107.3. I'm a firm believer that the right owners and managers can make all the difference in the world. As far as the Greatest Hits format goes in Jax, those who enjoy retro music variety and great personality to boot have just not been lucky to have a company who were as enthusiastic as they. The rush for phenomenal overnight results is unrealistic. Slow and steady and prudent decisions are the way to go. Yes, think The Titanic. Lots of bad decisions and we know how that story went down. I'll be back to discuss Magic 107.3 and all the potential and missed opportunities for Clear Channel.
 
Unfortunately John there is Two Schools of thought here...one is the Die Hard "I want nothing but OLDIES" Fans who will settle for nothing but 1955-1972 OLDIES and then you have Programmers like myself trying to steer these people to the fact that you need a "Younger Demo that you can sell".Common Sense does not work with the Die-Hard Oldies Crowd-the fact that 1955 was 59 Years ago and if you were 13 Years Old in 1955 you're 72 Years Old NOW or even worse if you were 18 in 1955 you're 77 now does not resonate.13 in 1965...62,13 in 1972 is my age now 52. The Sales Manager of WROD at the time tried to sit there & tell me their Demo was 35-54...I'm sitting there rolling my eyes saying to myself...No before I got here your Demo was 72-78!!!! I'm trying to get the Demo Closer to MY AGE but the BEST I could get was 10 Years Older than me.Meanwhile SALES is sitting there saying "Gee,I Wonder why we can't get the local Movie Theatre or Pizza Hut Owner to advertise". I will NEVER offer to re-do another OLDIES Station NEVER. The only way will be in WRITING in CONTRACT my duty is to change the format to CLASSIC HITS. Those Die Hard OLDIES People will be DEMANDING 1955 another 20 Years from now!!! And believe it or not-never could get them to OK a Donna Summer Song. I Programmed OLDIES in 1984 and played DONNA SUMMER!!!
 
John, I am on the record and it is a long one for advancing the music. I agree that there are some atypical listeners who are totally unreasonable when it comes to playlist content. Over the years, I have offered a good number of "music specials" posted here that even years ago had a very heavy 80's content. Of those songs, there were considerable numbers of titles that are core songs and artists that are not really featured on any other mainstream station.

This was based on a considerable amount of research which I won't get into details here. A viable audience has always existed in Jacksonville. The biggest killer of the format is the fact no one - not any of the major players - stuck with the format long enough to grow an audience and solidify listener impressions.

The format is all about creating a belief in the listeners' mind that that station is their station. It takes time and it takes the careful selection of songs where I believe is featuring an overwhelming amount of songs that appeal to a typical 45 year old with a slant toward woman. I see it done because it can be done. Hopefully, Gainesville is taking note of all this too. My word of caution to them is if you are pretty much just rock oriented, that will fail in the long run because rock fans have other choices. Besides that, the typical rock fan doesn't want to hear Donna Summer. Variety is key and it's all about not sounding too much like any particular genre. It's a little of this and a little of that. I heard something on local (South Florida) radio this morning that is worth mentioning in the next post. It's something that is so missing in North Florida/Jacksonville radio.

JPlainJohn, I find you interesting. i have no idea who you are. If you would like to talk offline, send me a DM.
 
To add to above, I've seen a good deal of research and documented results that show that even late 30ish listeners do enjoy certain songs and artists from the late 60's and early 70's. So I didn't want you to think I was just locking on 45 but that is the typical start point.

Looking at history, I believe a significant pitfall for the format in Jax has been with lack of planning. Formats have lots of roles and among them is it needs to complement the cluster and compete with the other guys. Renda saw an opportunity to pick up the format when it became available. It was a clone of a sister in Oklahoma. But it took some time for that station to transition to that playlist. It was a critical error in my view.

I long suspected the folks at Renda feared Classic Hits to an unrealistic level because they saw it as competition to their AC. It did not have to be that way. Here in S. Fla, AC WLYF and Classic Hits WMXJ have been sister stations for around 30 years now. Guess what? They are programmed differently and they complement each other. In their OK cluster, there was an AC, Classic Hits and Classic Rock. Everyone seemed to play well in the sandbox. Fear, lack of support, commitment and deficient knowledge and skills killed the format at Renda Jax.

When Magic 107.3 came about, it was more about stopping the bleeding of a predecessor format than anything else. CC blew incredible opportunity. They launched in August 2010. They remained automated until Valentine’s Day 2011. Morning drive was not filled until March. In 6-7 months time, momentum was lost and it seemed they always had to play catch up. That’s no way to do business and it’s certainly no way to treat a format and the listeners who dig it.

What is so irritating is Magic performed extremely well in 25-54 in the first few months. I always took that as validation that the Jax market was indeed looking for a pop oriented Greatest Hits station.

There is no doubt the pressure to grow revenue is real and it becomes the basis for many decisions. The PD who was hired, I liked very much personally. However, his resume and successful track record were in the AC format and not Classic Hits. Perhaps he was among top billers in his former market, but that’s comparing apples to oranges. Lightning was not going to strike twice if that was the thought process because things were not equal.

Another unreal event was a lightning strike that hit the tower. While other stations were affected, the clock kept ticking for performance improvement. It took almost 4 months to repair. I was at the beaches one night and was shocked how bad the signal was at night. It didn't get better until I was close to the St. John's Town Center. What a shame but it was still another time they were always playing catch up. There was an incredible team who didn't get much credit but they managed to turn things around to some degree at least. The long range commitment was just not there.

It’s easy playing Monday morning quarterback. For the sake of time, let’s just say I pitched a number of strategies that I thought would be the most effective. When WSOS FM became Classic Rock, I became very concerned the market had literally went over the saturation point with Rock. I wanted Magic to minimize rock even more and go after WEJZ (AC) full steam ahead offering pop hits from multiple decades. While the market was drowning in rock, there was only one real at work station. There was opportunity to grow revenue and listeners by being the only at fun station at work. I believe the PD could have been even more effective in that scenario given his background. As usual, no one considered any of my ideas. Jax takes the easy route just as they did in 2004. Blow it up.

The beauty with Classic Hits is the format can be programmed uniquely based on the market. CC obviously didn’t see it as I did. All in all, I saw lots of merits for the formats that I did not even mention here. Really, it’s a shame things happened as they did. As we also seen, the very best in consultants could come on board making their recommendations. But if owners and managers don't have a clue or who have unrealistic expectations, the result will always be the same. It's still a very sore spot with me and I'm sure other listeners too.
 
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I am one for accuracy in details and there is a minor correction. WMXJ and WLYF have not been sister stations for 30 years. Ownership had changed from Jefferson Pilot to Lincoln Financial in 2006. I don’t recall the predecessor owner to Jefferson Pilot but the bottom line is both companies continued to support the classic hits/hybrid oldies format and that was a great situation for fans of the format. I’m thinking the stations have been sisters since the early 90’s. No blow up!

It does bring me to the importance of support and strategy for the format. As I look back, even Country in Jacksonville wasn’t always a slam dunk. When Renda brought what would become Gator to Jax, that station was not an immediate success. It took time and it took commitment. Today, those investments and move to a larger market have no doubt paid dividends. It wasn’t blown up.

We all understand that formats that skew young are the ones that are given the most chances and the most attention because of the potential payoff. Oldies based formats never got the lion’s share of the promotion budget etc. It’s always been that way – nothing new.
However, what I have experienced in Jacksonville and what has disturbed me the most is Oldies/Greatest Hits in one form or the other has been a format of expediency. I can go down the list of other formats that have launched over the years and conclude there seemed some purpose, direction and strategy.

In the last attempt at the format, things looked promising. Discounting the huge mistake of remaining jockless for too long, the playlist was generally solid, there were real commercial free music blocks of 90 minutes throughout the day and a number of good, local promotions. In the nature of the business, the management team who were in place when the format started were both gone. Decisions fell to others. It's obvious they weren't fans. My understanding is senior management had no long range plans in keeping the format going.

We know how it all ended. I’m all about fairness. If a decision is made to go with a format, no matter what that format may be, everyone needs to be vested in success and do the right thing for both listeners and sponsors.

Lastly, I understand I am not privy to all the facts that lead to certain decisions. I only have my perceptions and what has actually happened in the Jax market. What I hope does change is to consider the effects on listeners when the proper planning and execution and support are lacking. It’s a black eye for Jax radio. Every market makes mistakes. However, I don’t think any market has a track record of making countless wrong decisions when it comes to a variety based classic hits format. If it wasn’t for bad luck, the format would have no luck.
 
JohnJax you're mostly spot on with your analysis of Oldies/Classic Hits radio in Jacksonville! The fact that a new company and management in Gainesville has launched WOW-FM! in a much smaller market is interesting. Good for Gainesville! Still mysterious why a decent owner operator doesn't see the potential of a Pop oriented Classic Hits station in J'ville! I understand some of the economics, but, as you have indicated, just because you play a 50 year old Oldie doesn't mean the station only appeals to 70 year olds. It's how you mix the music and eras that makes the difference! YOU PLAY HIT MUSIC - PERIOD! That's how it works! That's the real beauty of the format - done correctly, Classic Hits is a WIDE appeal format. That appeal will eventually be reflected on the bottom line - guaranteed! Too bad the current movers and shakers in Jacksonville don't get it, or, at least, aren't able to make it happen! The talent is here, and so are the listeners! Anybody listening?!!! :)
 
Interesting you say “the talent is here.” There are a good number of people who had/have the talent to both program and “DJ” –it’s always been there. For decades, Top 40 WAPE has been a tremendously popular and successful station. With that history and with talent that has been mainly on the beach and not called upon to build something really good, that perfect marriage just never happened. I never understood why those with proven and successful track records were never called upon to lend their skills and expertise.

For a number of years, I’ve talked of radio as being a personal medium. Personality is alive and well on pop-oriented classic hits formats. While I appreciate and understand listener preferences, especially in a PPM world, of less talk and more music, it hasn’t meant NO talk at all.

I’ve tried to illustrate the misfortune and tough breaks the format experienced in Jax. It’s such a shame. Over the years, I’ve probably written well over 1000 posts regarding the classic hits/hybrid oldies format with critique and suggestions and even the kitchen sink. I have been mostly correct as to the consequences of certain decisions or even lack of planning for way too long. You ask "is anyone listening?" Apparently not. I don’t regret anything I’ve said over the years.

People listen to the radio for all kinds of reasons. For me, when I’m in South Florida as I am now, radio becomes a very important escape for me. It’s like I have an extended family. I’m not on a holiday but rather I am an occasional care giver to my parents. It’s very stressful. I’m so grateful to have really good radio here among a number of stations I enjoy listening to.

The other day, I heard a caller on WMXJ (Greatest Hits Magic 102.7) call the midday host to let him know how the station and all the jocks lifted her spirits because she was going through some bad times. Live and local – what a concept. Middays are primetime for the format and it has been that way in Jax too but that daypart has been discounted.

From what was reported years ago when Renda had the format was middays performed the best. That daypart was jockless. The decision makers probably looked at that as justification that listeners didn’t care about the talent. My feeling was if there was a host who interacted with listeners and if there were certain midday features especially in the noon hour, there would have been more incentive to listen longer. The odds would increase that listener perceptions tended to be more favorable and that would have eventually carried over to other dayparts.

Even at Magic 107.3, whenever a downturn occurred, it was usually always midday that recovered first. Magic was voice tracked in that daypart. Sometimes, there were huge disconnects, especially if a major local news or weather event was happening in NE Fla. Opportunity lost once again to build on the time of day where listeners can listen longer, especially at the workplace.

As we know, the format suffered terribly in Jax because it was started and stopped way too many times. I always felt the right talent was the glue that could have helped keep things together and to help build that personal connection – that extended family.
I had some ideas as far as the talent went on Magic 107.3. I would have liked Tony Mann to host mornings along with Holly who at the time was their promotions director. Tony had the name recognition and a number of listeners who were now older would have identified with him from back in the day. Holly I thought had a great personality. She could have brought up subjects that woman would have identified with and Tony could have rounded out the guy perspective. Just my two cents.

As many of you know, I was a big fan of Heather White from the old Cool 96.9 days. I thought she would have been great at 7 hosting both a 70’s and then an 80’s feature. I told the PD that a number of times. She had 1 shot one weekend and I thought she excelled. Again, there was name recognition and I truly believe she would have been very comfortable in that role and listeners would have responded. She has knowledge of the music and she would have been credible. More extended family.

Middays wound up going to someone with an extensive country music and format expertise. She was actually quite good at Magic, at least I thought so. At first, I thought it was a great decision. Eventually, she wound up at WQIK. That was probably the plan all along. It seems obvious there really wasn’t a long-term plan for the format.

So many times during the day, I wonder why Jax made so many missteps and mistakes that negatively impacted the format. Today, as I listen to Magic 102.7 here in South Florida and I witness so many things they do right, I keep asking why can’t Jax do the same? Maybe it’s now a rhetorical question.
 
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I talked of "extended family" in a prior post as it applies to talent, especially long term. It was one of those being in the right place at the right time kind of things. What a treat! I met Mindy Lang, APD & MD of WMXJ (Magic 102.7) Miami today (Saturday). She's been at that same station for 27 years. I remember listening to her even before that on an AM station in S. Fla.

It was a great meet talking of all things radio, especially the classic hits format. We talked of the importance for oldies talent to also be contemporary as far as topics go and I can understand that. These radio boards are looked at by those in the business. HaHa...she knew who I was from my user name. She treated me like a radio person and I especially liked that. There were some bonuses in who else I saw but that's more appropriate for the Miami board to go into detail.

As I drove away, I realized that personal connection is so important and it needs time to develop. Time wasn't afforded for the format in Jax. Talent who could have helped forge that connection never really had a shot at it. 27 years is a long time at 1 station. She's aces in my book. With her skills and musical knowledge, she is certainly a friend of the classic hits format. She's always been "extended family" to me. Amazingly timely in that I just recently brought this subject up.

https://twitter.com/JohnRadioFan/status/439830549189124096/photo/1/large
 
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