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Trouble Using Verizon Fios DVR Through Website

DToTheJ

DToTheJ

So I thought I would attempt to record a program on my Verizon Fios DVR remotely, i.e. through the Verizon website. I log in, my account information - including showing my residence in New York (this is important; you'll see shortly) - is displayed on the screen.

I searched for the program I wanted to record, but the only result that appears is the standard definition channel. I know that the high definition channel is in my package, so I decide to browse the TV listings and try scrolling down until I reach the channel I want, and click on the show and record it that way.

The TV listings are from Dallas! How on Earth can they pull TV listings from a different time zone, let alone a completely different area code, when the "cookie" on the browser knows that I'm in New York, not Dallas?

Anyone other subscribers have any similar experiences?
 
Got FiOS shorly after Christmas. Could not see my DVR from the web. Port forwarding on DVR STB was wrong on the router. They fixed it after 3 calls. Have to say that Comcast phone people seemed to help better when I had problems. Verizon keeps pushing self help on the web.

I've experienced a problem with the on screen guide. Nick does not seem to have the correct shows listed and if the do, they don't say which episode it is. It is a problem if you set your DVR to record new episodes only. I have 3 young children and like to set many programs on Nick to record the new episodes (especially for my 6 year old daughter). I still have DirecTv in the house and the shows and the show descriptions are accurate. Xfinity also had correct listings. Switched from Xfinity to FiOS due to the triple play price that Verizon would give me to switch. After having Comcast for the last 12 years, 10 in NJ and 2 here in PA, Comcast would not give me a good triple play price to stay. Thay wouldn't even come close to what Verizon would offer to switch. Now, more HD, faster internet and the fact that the voicemail will send a text message to my cell phone to let me know I have a new message is kind of cool. I even somehow have Comcast Sportsnet n(even in HD) and Comcast Network (not in HD yet -- not enough $$ for Verizon to Comcast?))
 
Today, while I called customer service on another matter (though, much like Bill W. above me, I can't complain about Verizon's service as a whole), as an aside, I mentioned the DVR/TV listings website mishap. The representative said that the national TV listings should be the default listings on the website, and she agreed with me that there should be an option on the website where I can enter my zip code - even if the website doesn't automatically pull your local listings, which, as I wrote in my initial post, it should do. Nothing's perfect... so I guess the Dallas DMA is the default TV listings for all FiOS customers until you get them to sync your account with your area's channel listings! :D Anyway, the representative offered to connect me to tech support regarding this issue, but I declined, insisting that it's not a big deal to me, but I asked that they forward the information on to the appropriate department.
 
Just got a call from Verizon. They are going to look into the guide problem and send the ticket to the group that deals with the company that they get their guide info from.
 
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