From what I understand, WTVH's biggest problem is the ownership. Everyone I've heard from about this says all of the owners up to and including Meredith treated the station kindly. It was only after Granite Broadcasting took over, that things started to slide. It's a pretty similar situation at WKBW in Buffalo, which was also once-dominant, but has been crippled by Granite's poor ownership. The fact that WTVH and WKBW are affiliates of different networks (CBS and ABC, respectively) only furthers the blame against Granite, as opposed to network programming.
I don't think there was ever one singl" event that knocked WTVH off the map. But a very strong contributing factor would be the gradual departure of longtime primary anchor Ron Curtis. In the final few years before he retired, his duties were gradually reduced to co-anchoring the noon show. And by that point, the noon show was the only local news timeslot where WTVH was still winning. Once Curtis retired, it wouldn't be long before WIXT took over that battle. They still had some veteran talent in Liz Ayers and Maureen Green, but Ayers was also reduced to the noon show, eventually seeing the writing on the wall, and taking a managerial position at WCNY.
Since Ron Curtis retired, WTVH has been a shadow of its former self. Granite has clearly made the decision to hire new talent "on the cheap," mostly younger folks with little or no experience -- even moreso than the other stations in town. One recent shining example was the hiring of a weekend "weathercaster" who lacked a meteorology degree when she was first hired, and reported news during the week to justify a full-time schedule. Before that, the station gained plenty of criticism for turning it's 5:00 news into a half-newscast/half-infomercial type show, where news stories were seamlessly weaved amongst live interviews with sponsors. The market raged, and "Central New York LIVE!" was reverted back to a normal newscast.
In the midst of all this, WTVH has been changing its music, logo, slogans, etc. about once every year or two. Sure, freshen things up here and there. But you can't expect people to get hooked when you're carrying out these "wholesale reinventions" every year -- especially when you wind up with an on-air graphics package with standard fonts and plain elements that almost look like they were put together on a whim some rainy Saturday afternoon on Microsoft PowerPoint by some salesperson's kid on the family's home PC.
According to a short-lived blog created by a WTVH employee, most of the reporters today are one-man-bands. After the only remaining longtime anchor, Maureen Green, was suddenly let go right before Christmas, said blog also inferred that the newsroom is being left in the dark about its overall future. With morale that low, I'd imagine the only incentive to put forth a good effort would be for one's own resume tape, rather than for the benefit of the station.
Capping this all off, one of the recent articles in the Syracuse newspaper mentioned that Granite had declared bankruptcy, and is now actually under the control of one of its creditors. So not only is the original corporate management incompetent -- they're now being controlled by some other company that's never even been involved with broadcasting. And they obviously want to see profits increasing PRONTO. I'm very glad I don't work there. I almost feel bad for those that do, but WTVH has been lagging for longer than most of the current staff has worked there -- and if you're in journalism, you should have the investigative skills to know what you're getting into before you get into it.
For stations that do it well (and management that allows them to do well), local news has always been a profit center, and will continue to do so. But it seems that Granite just got too greedy. They thought they could hack away at expenses while maintaining that profit margin. Not only were they wrong, but at the same time, the other stations maintained (or even expanded) staffing to improve their own on-air product. Several years of cost-cutting caught up with Granite. Unless Granite's creditor sells WTVH to a company with very deep pockets, I doubt they'll ever recover.