Oxnard, you asked: "What makes a station stand out from Cookie Cutter Radio? Imaging? contests? content? Music features? Or just the music itself?"
What makes a station stand out - in my humble opinion - is localization, and making sure that you are tuned into what people are really interested in hearing about in your format AND your stations' target demo. People can get music from a million places now (even on their cell phones), contests come and go (quick- who won Season 4 of American Idol?), and imaging - though important - I think means more to us radio geeks than the listeners ( when was the last time a listener came up to you and talked about how great a sweeper/bumper was?).
Ya gotta talk about what people in your city are talking about, and ya better know what they are watching/reading/listening to too so you can relate to them. The mindless "air-filler" Charles1 was talking about: "That was Fergie on 103-7 The Q. For your chance to win free concert tickets be sure to visit 1037theq.com" is a prime example.
How do you win the concert tickets? Is it fun? Is it at Oak Mountain or the BJCC? Are they even for Fergie? Did she really piss her pants on stage in that picture of her flying around the internet? That's the stuff people wanna hear, if they're listening to Q 103 that is. I should know. I interviewed to do mornings there three different times (anyone remember Crash or Billy Surf) over four years, and thank GOD, I never got the job.
Any monkey can read a "visit the station website" liner. If you want to take your show to the next level, ya gotta do more than the norm. Always remember - passion begets passion on the radio. Your listeners can sense if you're phoning it in, and they'll punch out ( or flip to satellite or their cell phone or their Ipod or the Internet) if they think that you're just going through the motions and collecting a check.