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Why I dislike ATT as a STL...

Thanks for the advice guys. I think Tom's idea might be the best eventual fix for this deal. I'm going to give it a couple more months and see as I have lots of irons in the fire at the moment, one of them being a transmitter site move elsewhere. Some good used gear, a pair of dishes and the boys in Tulsa doing the filing in this small-market where licenses are easy to coordinate should do the trick. I'm just sad I didn't go this way in the first place. I avoided the phone company for the majority of the ride to this remote station by taking a ride on another network, but where I failed is trusting them for a 6-mile hop. I won't make that mistake again. LOL!
 
Pretty cool microwave path analysis link! Thanks! It appears it'll pass. Sometime in the future I'll bring a friend and go up on the future STL transmit site's rooftop and have someone kill the lights briefly to see what I truely have for visual. I think it probably is OK.
 
littlejohn said:
Rule number howevermany: NEVER pay the telco for fixing something. NEVER.
Click to expand...

Excellent point. WHen the give you the spiel about how "you will have to pay us if the problem is not in our lines" you can tell them that you expect a credit in the amount of tech time spent by you if the problem is the line and they string you along".

I know of a few people that have actually collected on this threat. The one that sticks in my mind was the ISDN line that need and additional digit before any "outside call". In the course of troubleshooting the engineer and I tried dialing "9" and even "8" but not "7" or whatever weird digit that was required.

We had spent a good part of a day and a half going back and forth and proven (to my satisfaction) the Zephyr (and the line itself for that matter) was fine. Finally, the telco figured out we had to add the "7" and then proceeded to pay the engineer for his time. Presumably Telos eventually got "payed" via customer loyalty and sales!

Why the provisioned the line this way in the first place is beyond me!
 
OKCRadioGuy said:
Wow. I've ran into that on a college campus, but never on a normal ATT line. That's very odd.
Click to expand...

Well, it *was* a centrex ISDN line. But should have told the customer !
 
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