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Why local stations do so poorly

I say this only in the arena of discussion; I know not all stations are doing poorly, but I say this in context of Eastern NC radio stations, particularly those in my area. Here in our city, we have 4 radio stations, and collectively they can barely pay their bills on the most general of means.

I don't know when the last time any of you have looked at WGTM, WLLY, WVOT and WUBN, but there is a similar theme going on, and it all seems to be a less than average way of running a radio station, and I wondered why.

I know there are lots of answers, but I just wanted to express mine first to kinda give a guideline on this topic. I will be the first to say I am nowhere near the most qualified to speak about this in the most prefessional view, but I do speak from some experience.

When I was in college, we had our own radio station, WWCU. I worked there for 3 and a half years and learned structure. One of the professors was the Advisor, and students held all positions, from Station Manager, Program Director, News Director, Sports Director, Traffic Controller, Public Affairs and stuff like that. Everybody knew their role and were trained as we went along. It was fun in college, but I thought the same principles would apply in the real world.

In a way it did, up until maybe about 1997 or 96 when the FCC relaxed the rules on on-air licenses. To me, this is where many local radio stations fell apart. I know the idea was to help local owners, but to me it seemed to severely restrict qualified individuals and favor people who have no experience but are willing to work for peanuts.

When this rule came into effect, it seemed to encourage owners and managers of small radio stations to say, "now I don't have to pay Joe $9.00 an hour for the stuff he does, when I can pay Jim minimum wage to do the same thing."

The problem was that Jim couldn't do the same thing, because he was never qualified in the first place. Lots of local owners of radio stations have no idea of what it really takes to run a station; they just think it's just about playing music or talking on a microphone, or hooking a computer to play the music for you.

I think the very heart of radio was lost because local owners were too cheap to keep qualified personnel, so now you walk in a radio station and you see people who know almost nothing about radio, and are less qualfied to put a spark in it.

For example, WLLY, last I checked, was run by two elderly people who had no idea how to cut a spot when the General Manager passed away. They were never taught how to use the equipment, and never told how to cut a 30 second spot...not 36 seconds or 63 seconds. Nobody ever told them that, not even the General Manager. I am sure they are doing the best they can, but if you are trying to run a business, this cannot work for long.

WVOT was the same way. With all the equipment left behind by the original owners, there was plenty of equipment to cut spots...yet the staff had absolutely no idea how to operate it, because nobody in the station had experience in it.

When local stations turn from professionals to "cheap labor", it seemed to cause a trickle down effect on how radio stations are run. You can't tell me there is a shortage of qualified people to work at those stations; Barton College has a communications department, and it would have been easy to set up an internship to give a student hands on experience. But none of the stations want to pay for that.

I have seen each of these stations and how they operate, and it really is sad to see that collectively there is almost no talent or ingenuity going on. If just one of them really woke up to the possibilities of radio in a community that has almost no media venues, they could really pick their station off the ground...but at this rate, I just can't see it happening, not when they look for "cheap labor" instead of qualified personnel.
 
Sportsword said:
I say this only in the arena of discussion; I know not all stations are doing poorly, but I say this in context of Eastern NC radio stations, particularly those in my area. Here in our city, we have 4 radio stations, and collectively they can barely pay their bills on the most general of means.

I don't know when the last time any of you have looked at WGTM, WLLY, WVOT and WUBN, but there is a similar theme going on, and it all seems to be a less than average way of running a radio station, and I wondered why.

I know there are lots of answers, but I just wanted to express mine first to kinda give a guideline on this topic. I will be the first to say I am nowhere near the most qualified to speak about this in the most prefessional view, but I do speak from some experience.

When I was in college, we had our own radio station, WWCU. I worked there for 3 and a half years and learned structure. One of the professors was the Advisor, and students held all positions, from Station Manager, Program Director, News Director, Sports Director, Traffic Controller, Public Affairs and stuff like that. Everybody knew their role and were trained as we went along. It was fun in college, but I thought the same principles would apply in the real world.

In a way it did, up until maybe about 1997 or 96 when the FCC relaxed the rules on on-air licenses. To me, this is where many local radio stations fell apart. I know the idea was to help local owners, but to me it seemed to severely restrict qualified individuals and favor people who have no experience but are willing to work for peanuts.

When this rule came into effect, it seemed to encourage owners and managers of small radio stations to say, "now I don't have to pay Joe $9.00 an hour for the stuff he does, when I can pay Jim minimum wage to do the same thing."

The problem was that Jim couldn't do the same thing, because he was never qualified in the first place. Lots of local owners of radio stations have no idea of what it really takes to run a station; they just think it's just about playing music or talking on a microphone, or hooking a computer to play the music for you.

I think the very heart of radio was lost because local owners were too cheap to keep qualified personnel, so now you walk in a radio station and you see people who know almost nothing about radio, and are less qualfied to put a spark in it.

For example, WLLY, last I checked, was run by two elderly people who had no idea how to cut a spot when the General Manager passed away. They were never taught how to use the equipment, and never told how to cut a 30 second spot...not 36 seconds or 63 seconds. Nobody ever told them that, not even the General Manager. I am sure they are doing the best they can, but if you are trying to run a business, this cannot work for long.

WVOT was the same way. With all the equipment left behind by the original owners, there was plenty of equipment to cut spots...yet the staff had absolutely no idea how to operate it, because nobody in the station had experience in it.

When local stations turn from professionals to "cheap labor", it seemed to cause a trickle down effect on how radio stations are run. You can't tell me there is a shortage of qualified people to work at those stations; Barton College has a communications department, and it would have been easy to set up an internship to give a student hands on experience. But none of the stations want to pay for that.

I have seen each of these stations and how they operate, and it really is sad to see that collectively there is almost no talent or ingenuity going on. If just one of them really woke up to the possibilities of radio in a community that has almost no media venues, they could really pick their station off the ground...but at this rate, I just can't see it happening, not when they look for "cheap labor" instead of qualified personnel.

Strange as it might sound, what you've uncovered there in Wilson is something called "opportunity."

To put it in perspective, though, keep in mind that what you're describing are three religious stations and a gospel station that just pulled the plug (right?). Or, three AMs and one non-commercial low-power FM. That's the lower end of the radio food chain. And you're talking about a town that is very well served by nearby FMs including 16 commercial FM stations and 3 public radio stations. So Wilson isn't exactly starved for radio.

Still, it's a good size town. And if you can get your hands on one of those AM rigs and run it right, there could be a living in it. Not guaranteed, but...

GTM is the AM with the greatest capability. But I'm guessing that VOT might be up for grabs. Couldn't hurt to give them a call--they could be looking for someone to put them out of their misery!

Just keep in mind: one man's problem is another man's opportunity.
 
Sportsword I think you nailed it....Let's do it as cheaply as we can and use unqualified people or better yet interns..They are free.Only problem there is 9 out of ten don't want to work.They want to be a radio star and not learn stuff from the ground up or they would rather go out and party and call in sick or just not show up at all..This is not true of all of them...Just this year I worked with two
good kids but the majority of them come and see it ain't what they thought it was and don't put forth any effort to learn..I also see alot of stations that don't properly train the people they do have. Usually one or two people do all the work
and if they are not there the rest are lost and don't know how to press a button.
Everyone involved in the on air product should have a decent knowlege of at least the basics...So many want to be behind the mic or in front of the camera but can't do the behind the scenes stuff to make the station go in an emergency
situation...I've seen it dozens of times and in these cases management is to blame as much as anyone for not making everyone learn how to drive the car...

Allen
 
I think a big part of it is the lack of training and the lack of motivation going together.
Lots of local mom and pops [radio and other businesses] miss out on growth because of the way they hire. They start out with low expectations.
Even the best training only goes so far, if who you are hiring is untrainable for the position. And if you can't train them, you have to hire someone else who can [more money].
I used to say when I was in management, "You can't train a turd [so don't hire one]."
If you hire people who aren't capable and/or motivated, then you can't do a lot of things a station needs to do [like have ratings, sell to customers, stay on the air, sound good, produce spots, etc.].
After a few years of not hiring "the right people" you can't find "the right people" to work for you because you can't afford them. And then it's all a cycle.

Then again, if it's all a dead-end industry like radio is viewed now, it's hard to start out finding "the right people" for minimum money anyway....
 
It is all of the above, plus the fact that few of these borderline stations offer anything I can't get elsewhere. Why listen to a station playing the same music as a station that is more effectively operated.

For the small, local station to survive, it can't try to be like the big guy - it must be different, and offer something more compelling to the available audience! Unfortunately, radio has become a cookie cutter world and it is increasingly hard to find real innovation on the air.
 
These are all extremely good answers and I am very thankful to hear from you guys, like I said I will never say I am the "expert" at this, but it sure helps to hear other sides of this discussion.

Someone mentioned about WWCU, and as already confirmed, it is in the valley of Western Carolina. When I was there I worked as a DJ, Member-at-Large, Sports Director and helped on many different departments (not all at the same time, but in the course of 3 and a half years). Some of the best times I ever had.

And there are some very good points about how many stations don't train their employees. I'll give you an example with WLLY. I actually had a talk show in another town and had the chance to meet and interview the General Manager of WLLY about 4 years ago. I got to know him and how he ran the station and we were close to possibly doing some work together until he passed away, which took everyone by surprise.

But in his passing he left two people who had no idea how to run a radio station, and I later found out that the biggest reason why they didn't know how to run a station was that the General Manager never taught them how to do anything. A stronger word might be he REFUSED to teach them anything. All he wanted them to do was play music...don't talk, don't cut spots, don't do anything expect play music.

The General Manager did everything, and while that sounded noble at the time, I also saw that he did it because he didn't want anybody else to learn his craft. One of the people working there told me specifically that the GM always refused to train them on simple things like cutting spots or even talking on the radio. So all the commercials had one voice...his.

What this seems to imply is that there was a lot of ego here (and that is in every radio station), but it may have been because of this that the employees never got trained. I also know this was part of the reason WLLY didn't carry local sports a few years ago when Alton Britt talked to the GM about bringing sports to the station...a case of two egos. Britt wanted to be in control of local sports, and the GM not willing to give an inch to anybody.

I have also seen where management uses egos to get employees. WVOT is a perfect example. Lots of people want to be a "star", and because of that, it is easy to hire somebody to work for you. Lots of people want to be seen as a local celebrity, to be able to walk in Wal-Mart or the grocery store and have people notice them. But often times it comes at the cost of working either for nothing (but not telling anyone) or working for peanuts. This works in the favor of stations like WVOT because it tends to prove that "announcers are a dime a dozen". If one quits, fine, there are 10 other people that want to be stars, even on a "Christian" radio station.

It's also interesting because in the case of WLLY and other stations, sometimes employees don't get the training because the trainers are afraid that they will learn more than them. Could this have been the case with the GM of WLLY? I don't know, but I DO know it was a fear with a couple of their employees. One employee there is "Co-Manager" but all he does is gets the mail and takes the checks to the bank. He has no experience at all but happened to be in the station when the owner of WLLY decided to make the two employees the "Co-managers".

(Odd that they were given managerial positions, but both are making minimum wage)

I also wonder about the FM station, in how employees seem to be a rarity. I know this is just my opinion, but if I had a LPFM station, and told people I was there to help the community, and was getting money to run the station, one of the first things I might do is hire (create jobs) people for the station. Just playing music and sermons isn't really "serving" the community. Yet for quite awhile there was no employees working there...except the owner. I think there is one now, but I think the guy there pays himself through spots; not by the station.

I mean, there are a lot of issues but it seems to come back down to the lack of professional radio personnel and qualfied individuals. Owners of local radio look at it as a toy, rather than a business, and as a toy, you never want to share with anybody, because you're afraid that someone will take it away.
 
Are there people out there who were as willing as I was at 16 in 1983 and at 42 in 2008...to work their butts off...I was willing to do anything,anytime anywhere to be in radio....I saw lots of others just like me. There was a constant stream of kids who wanted to be in radio and were willing to work for next to nothing and in some cases nothing...I don't see that anymore so we are not training anyone from the ground up...I still get the same feeling when I work now as I did when I started..
Unforunately there is not a lot for me to do now but my passion has not diminished and i do have hope that things will turn around..There is only one thing that you can always count on in radio that is change... When are some who have stations
going to realize what an honor and responsibility it is to have one.. Maybe its just this market but as a rule I don't see the drive in people that I used to see....Anyone
remember the unique smell of a radio station??? Cardboard record sleeves,the smell of old smoke and the hint of coffee....One of my great memories is my Dad bringing me a steak he had done on the grill wrapped in foil and handing me a dollar in change so I could get a couple of Mt. Dew's while I worked 6p-12mid on Saturday
nights at WGHB in Farmville..Yep an AM with a live jock on Saturday night...What a concept huh...

Allen
 
You know Allen I feel your pain and passion too. I feel the same way. When I started in this business 22 years ago I felt that I would have it as a career and that (at the time) it would be a full-time job where I would be happy in and make money at as well. Fast forward to today, I have to work at Wal-Mart because I can't get a full-time job in the industry I love and the part-time part of my radio career has been reduced to 15 hours a pay period (two weeks). I have seen an industry that was viberant and doing quite well, degrade into something on massive life support and we wonder if the doctors will pull the plug any day now. Those that own these stations all they want is for their back pockets to get fatter and to hell with the employees. This can be said for all major industries in this country. The finacial debockle of recent is prime example of this greed gone wild. I understand that for a business to survive it has to make money. But, when the prices of the products you sell or whatever has to go up and the staffs let goto "save money" to just pay the CEO's salary something's wrong. CUT THEIR SALARY NOT OURS!! I see a total collapse of the American economy coming. But I degress, I still love radio and always will. I still remember the first time I ever set foot into a radio station. I was so moved by the experience, the equipment and the people. I still feel that way whenever I go to the station. I guess it must be the RF radiation that ahs affected my blood somehow. That said, Bill Jordan said it the best way I have heard it about radio and the future of it "run, don't walk away from this business" this is becoming more and more truer everyday. The people IN this busiess today just don't have the passion you and I do Allen, some do but for the most part they don't. And many like us have left the business completely because they got fed up with the way things are going. As to the younger croud not working, they don't want to work period unless they get a boatload of money to do a job and then they half ass it then. I feel for the future because it looks very gloomy....
 
Radio passion, fun, and profit is still alive at Curtis Media on Highwoods Boulevard.
You guys should apply for openings, when posted. They hire good people, so
you need to be good.
 
Problem is there are so few opportunities for the 16-year old to get hooked on radio. Corporate America doesn't allow the kind of entry point that local radio used to provide. Truth is, very few industries create the atmosphere that we experienced in radio, really into the 80s.

My first paycheck from a radio station came when I was 14. WGNI (and WMFD) were covering the Azalea Open Golf Tournament at the Cape Fear Country Club. My dad loved golf and took me to see Arnold Palmer, Tommy Bolt, and all of the early PGA stars.

I became fascinated with the on-location radio coverage of the tournament and talked my way into a job carrying fresh batteries to reporters on the course. They paid me a few $$ and gave me tickets for the rest of the week.

My dad was thrilled and I was hooked on radio.
 
I agree with the lack of opportunities. I never really found an interest in radio until I went to WCU and was amazed that the campus had a radio station which was just down the hill from my dorm (Reynolds). Then I started to remember all those episodes of WKRP and I really started to get interested in it.

But today I think the opportunity to get in radio for youth or college students is getting smaller and smaller because local radio ownership is actually regressing in what they know, instead of getting better.

For example, before the FCC relaxation of the licenses, a qualified individual might have a good radio voice, know how to nail down the intros of a song, keep accurate logs and readings, cut 30 second and 60 second spots (often times while still working on the air) and a great number of things. I admit, I learned the trade in college, but many of you know that you don't HAVE to go to college to work in radio, many guys I worked with were very good, but didn't go to college.

But I think what happened is when local radio stations started looking for the cheapest labor, they cut out the person that could cut spots and write commercials...

Isn't that a lost art? Writing spots?

But anyway, the station replaces a qualified individual with a person that likes to talk. And anybody can play music (really?) so in theory the station saves money. The problem is they lose the talent of being able to help in the other professional areas of the station. And I have not even talked about the technical aspects of radio.

When stations hire cheaper labor, they are then stuck with people that don't know nearly as much as the ones before them...so naturally you can't train the next set of employees to do any better than the ones you currently have. If you have a couple of DJs on the station and they don't know how to write a spot, much less cut one, then how can you teach newer employees down the line those same talents?

In the same way, this also closes the door for opportunity for youth, because they're not gonna be taught how to do the real techniques of radio to help it thrive.

And it goes even further than that, local radio stations lose the ethics involved in running a station, because they were never taught how to run a radio station to begin with. This can lead to misunderstandings and even manipulations of policy. A local station with no training would easily fall in those traps simply because they don't know any better.
 
Radio used to be a business of unofficial apprenticeships. Those of us who to into the business back in the day, learned the craft from those who were there before us. Back in the day, in the small stations particularly, you did everything - spin records, read news, write and record commercials, many of us even went out and sold advertising for our shows.

We learned from people like Bill Weathers, Dino Summerlin, Russ Spooner, Charlie Brown, Tommy Thompson, Art Madley, Tansil (sp?) Horn. The great jocks of the 60s learned from the guys in the 50s, and passed along their skill to the air talent of the 70s.

The problems started with fragmentation of formats, as stations did less and less news, and jocks read more and more liner cards. I think we were all guilty of some part of the demise.

There is another factor - the PD, GM, or whoever, who was afraid of his shadow and all those young kids hanging around the station. I worked for several GMs over the years who we so paranoid about their jobs, they would never let you learn anything about it.

I worked for a few great ones over the years who taught it all! Thank God for those guys!
 
XTalker said:
There is another factor - the PD, GM, or whoever, who was afraid of his shadow and all those young kids hanging around the station. I worked for several GMs over the years who we so paranoid about their jobs, they would never let you learn anything about it.

That can also be said for today. Don't ask me how I know, but I know it to be true.
 
People protecting their spots in the heirarchy, poor pay, cookie cutter redundant BORING formats and poor sales, these are the big reasons why stations struggle in eastern NC. This is also why the entire industry is suffering. But the main reason radio is dying a slow death is because the youth of today ignores the medium. Even at the college station level there is a lot less interest and involvement compared to 10years ago. If your under the age of 30 you have no recollection of what the medium used to represent. If your in that prized 12-24 demographic you probably have actually ignored the medium in favor of what you can find thru the net, and AM radio is probably a complete mystery.
 
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