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Why radio is getting boring

I've been reading Corey Deitz since he wrote for R&R back in the day. For the last few years he's been editing a radio newsletter for About.com. I like that he demystifies the radio biz for the general public...kind of pulling back the "Oz" curtain to see the knobs and levers on how radio works.

In this week's article he offers a great opinion on something we've been discussing here ... the deemphasis on personality. More JACK stations, more out-of-town voicetrackers...is it any wonder people are heading for their iPods?

Give this a read...what do you think?

Dangerous Dan
http://DanMcKay.com

---
Radio’s Dirty Little Promotion Secret
Corey Deitz
http://radio.about.com/od/miscellaneous/a/aa062005a.htm

It’s tough times for AM and FM radio. Both are under increased pressure by competition that didn’t exist just 10 years ago: Satellite Radio, Webcasting, Podcasting, iPods and mp3 players, audio content on cell phones, and more.

There is no one in high management in the traditional (terrestrial) Radio business - who at least privately - wouldn’t concede that there is worry about the future.

Two recent events reveal this concern: Clear Channel’s “Less is More” move aimed at increasing listenership by reducing the volume of commercials on its radio properties while increasing their quality. And the new “JACK” format which is a direct reaction to the popularity of iPods and mp3 players.

A Quick History Lesson

When the government changed ownership rules through the Telecommunications Act of 1996, it lifted the cap on the amount of total radio stations a company could own (although there is still a cap in a specific market or geographical area).

Never less, a buying spree ensued and many individuals or very small companies that owned one or a handful of stations grabbed a profit and exited.

We were left with fewer companies owning many stations who proceeded to cut costs by eliminating staff, consolidating duties, instituting automation and voice tracking, and reducing in many cases promotion budgets and even promotion departments.

And do you know which of the latter has had the biggest impact on Radio’s competitiveness?

The lack of promotion budgets and promotion departments run by talented Promotion Directors with a staff to execute those promotions properly.

It’s Show Business, Baby!

When a typical radio market had say, 15 stations, run by 7 or 8 owners, it was imperative to promote and advertise stations. A full-time promotions department was necessary because everyone knew we were in SHOW BUSINESS.

I’ll say it again: Radio is not just any business, it’s SHOW BUSINESS.

Many in the industry have forgotten that. Radio is not a typical product, like computers or cheese, and needs to be promoted in a unique way. This requires creativity, resources, and a willingness to setup that circus tent and bark at the people passing by, “Come one, come all – step right up and see the amazing radio station!”

The current state of Radio promotion is typified by how many radio stations approach remote broadcasts or appearances these days. When a station shows up for a remote broadcast, setting up a card table with a tablecloth and putting a few CDs and T-shirt on it is not enough. We stand there doing reports back to our stations on cell phones as listeners look at us in back of our card tables and realize that broadcasting on the radio is as mundane as having a cell phone conversation.

Most people have never seen a radio station studio or even a radio station. They’ve never seen the hallways lined with gold records from grateful recording artists or signed guitars from rock bands hanging on walls.

Is it any wonder they might think to themselves, “A guy on a cell phone? Ho hum, where’s my iPod?”

Where’s the GLITZ? Where’s the GLIMMER?

Where’s the remote studio on wheels built into a modified RV with a broadcast window so listeners can watch as the DJ or host “broadcasts on the radio”? So what if the equipment is just for show and the microphone still interfaces back into a hidden cell phone. After all: it’s Show Business!

Where’s the signage that shouts, “Hey! Something exciting is happening here: a radio station – a DJ – on-the-air live!”

When a company owns 5 radio stations in a single market it’s easy to become complacent. It’s easy to reduce promotion budgets and staff. It’s easy to take a couple of thousand dollars from a client for a “remote” broadcast and set up a card table and banner.

I’ve worked in major and large markets and I know there’s generally more budget and attention devoted to promotions. But, the majority of America’s radio stations are in the medium and small markets and more of these stations could be profitable with compelling programming and exciting promotion.

We are what people perceive us to be.

We need to be more than a “1 CD-a-day giveaway with all the winners going into a drawing for a $50 dollars gift certificate.”

We need to be more than radio stations which buy billboards only when ratings drop and we feel threatened.

We need to be radio stations that give away prizes our listeners care about and not just products our sponsors give us.

We need to be radio stations that give away dreams, not just prizes.

Would Las Vegas be half as successful coercing people into giving it all their money without its bigger-than-life approach to buildings, entertainment, and experiences?

I know we can't be Vegas, but to be more competitive Radio needs to present its stations, DJs, and personalities in a more exciting environment than just some guy on a cell phone standing behind a card table.
 
Promotions involving live, breathing bodies are rapidly becoming a thing of the past. That's because in all but the largest major markets you'll find very few live, breathing bodies that can represent a station at remotes, major events etc. I know of a 6-station cluster here in the Northwest who employ 8-9 full-time, on-air staffers to cover all of the stations. Try getting these people, who work six day weeks as it is, to do a remote for chump change or to cover major events for nothing.

There is no glitz to live, on-site broadcast radio anymore and it will continue to get worse. These companies that you mentioned Dan have huge payments to make on the clusters they bought for inflated prices in the 90's. Soon they'll have entrenched competition as new applications begin to mature (XM,Sirius,I-Pods etc.). The sticks will depreciate in value and by the beginning of the next decade they'll have no ROI.

Clear Channel is dumping its live entertainment arm after making Robert Sillerman a very wealthy man six years ago by purchasing his concert business. Like you said Dan "Less is More" and that means less live entertainers and more computer generated jukeboxes.
 
Deitz is absolutely right about the lack of sizzle in the promotions at remotes. There are a few exceptions to those, but admittedly, few and far between.

That said, he spent half his article pointing that out. To lay the bulk of blame on the lack of sizzle at remotes at dealers is pretty silly.

Let's look at #1 KMPS. How much 'personality' does that station have? It's Ichabod in the morning doing his thing, then a pure jukebox the rest of the day.

If you think personality is the sole reason for radio's shortcomings, you're sorely mistaken. Take a listen to the satellite folks and see how much babble there is in between songs.

Wake up, people! Do you really think people are buying iPods because radio is lacking personality? What kind of personality are you getting from an iPod?! Lately, radio has done a great job adapting to it through podcasting, and now Adam Curry is viewed as a genuis (and if you don't know what podcasting is, you're out of the loop).

Another thing, "Jack" was built before iPods came out. They're just taking advantage of the timing right now. Don't believe me? Call up Cadillac Jack and ask.

I'm not saying radio doesn't have its problems, it does. Through the process of elimination, read my post again and see what I think the biggest problem is.




> I've been reading Corey Deitz since he wrote for R&R back in
> the day. For the last few years he's been editing a radio
> newsletter for About.com. I like that he demystifies the
> radio biz for the general public...kind of pulling back the
> "Oz" curtain to see the knobs and levers on how radio works.
>
>
> In this week's article he offers a great opinion on
> something we've been discussing here ... the deemphasis on
> personality. More JACK stations, more out-of-town
> voicetrackers...is it any wonder people are heading for
> their iPods?
>
> Give this a read...what do you think?
>
> Dangerous Dan
> http://DanMcKay.com
>
> ---
> Radio’s Dirty Little Promotion Secret
> Corey Deitz
> http://radio.about.com/od/miscellaneous/a/aa062005a.htm
>
> It’s tough times for AM and FM radio. Both are under
> increased pressure by competition that didn’t exist just 10
> years ago: Satellite Radio, Webcasting, Podcasting, iPods
> and mp3 players, audio content on cell phones, and more.
>
> There is no one in high management in the traditional
> (terrestrial) Radio business - who at least privately -
> wouldn’t concede that there is worry about the future.
>
> Two recent events reveal this concern: Clear Channel’s “Less
> is More” move aimed at increasing listenership by reducing
> the volume of commercials on its radio properties while
> increasing their quality. And the new “JACK” format which is
> a direct reaction to the popularity of iPods and mp3
> players.
>
> A Quick History Lesson
>
> When the government changed ownership rules through the
> Telecommunications Act of 1996, it lifted the cap on the
> amount of total radio stations a company could own (although
> there is still a cap in a specific market or geographical
> area).
>
> Never less, a buying spree ensued and many individuals or
> very small companies that owned one or a handful of stations
> grabbed a profit and exited.
>
> We were left with fewer companies owning many stations who
> proceeded to cut costs by eliminating staff, consolidating
> duties, instituting automation and voice tracking, and
> reducing in many cases promotion budgets and even promotion
> departments.
>
> And do you know which of the latter has had the biggest
> impact on Radio’s competitiveness?
>
> The lack of promotion budgets and promotion departments run
> by talented Promotion Directors with a staff to execute
> those promotions properly.
>
> It’s Show Business, Baby!
>
> When a typical radio market had say, 15 stations, run by 7
> or 8 owners, it was imperative to promote and advertise
> stations. A full-time promotions department was necessary
> because everyone knew we were in SHOW BUSINESS.
>
> I’ll say it again: Radio is not just any business, it’s SHOW
> BUSINESS.
>
> Many in the industry have forgotten that. Radio is not a
> typical product, like computers or cheese, and needs to be
> promoted in a unique way. This requires creativity,
> resources, and a willingness to setup that circus tent and
> bark at the people passing by, “Come one, come all – step
> right up and see the amazing radio station!”
>
> The current state of Radio promotion is typified by how many
> radio stations approach remote broadcasts or appearances
> these days. When a station shows up for a remote broadcast,
> setting up a card table with a tablecloth and putting a few
> CDs and T-shirt on it is not enough. We stand there doing
> reports back to our stations on cell phones as listeners
> look at us in back of our card tables and realize that
> broadcasting on the radio is as mundane as having a cell
> phone conversation.
>
> Most people have never seen a radio station studio or even a
> radio station. They’ve never seen the hallways lined with
> gold records from grateful recording artists or signed
> guitars from rock bands hanging on walls.
>
> Is it any wonder they might think to themselves, “A guy on a
> cell phone? Ho hum, where’s my iPod?”
>
> Where’s the GLITZ? Where’s the GLIMMER?
>
> Where’s the remote studio on wheels built into a modified RV
> with a broadcast window so listeners can watch as the DJ or
> host “broadcasts on the radio”? So what if the equipment is
> just for show and the microphone still interfaces back into
> a hidden cell phone. After all: it’s Show Business!
>
> Where’s the signage that shouts, “Hey! Something exciting is
> happening here: a radio station – a DJ – on-the-air live!”
>
> When a company owns 5 radio stations in a single market it’s
> easy to become complacent. It’s easy to reduce promotion
> budgets and staff. It’s easy to take a couple of thousand
> dollars from a client for a “remote” broadcast and set up a
> card table and banner.
>
> I’ve worked in major and large markets and I know there’s
> generally more budget and attention devoted to promotions.
> But, the majority of America’s radio stations are in the
> medium and small markets and more of these stations could be
> profitable with compelling programming and exciting
> promotion.
>
> We are what people perceive us to be.
>
> We need to be more than a “1 CD-a-day giveaway with
> all the winners going into a drawing for a $50 dollars gift
> certificate.”
>
> We need to be more than radio stations which buy
> billboards only when ratings drop and we feel threatened.
>
> We need to be radio stations that give away prizes our
> listeners care about and not just products our sponsors give
> us.
>
> We need to be radio stations that give away dreams,
> not just prizes.
>
> Would Las Vegas be half as successful coercing people into
> giving it all their money without its bigger-than-life
> approach to buildings, entertainment, and experiences?
>
> I know we can't be Vegas, but to be more competitive Radio
> needs to present its stations, DJs, and personalities in a
> more exciting environment than just some guy on a cell phone
> standing behind a card table.
>
 
> If you think personality is the sole reason for radio's
> shortcomings, you're sorely mistaken.

I'd agree with this sentiment. Radio isn't a "this one thing will save us" type of medium. From what I have learned, there has to be a mixture of the personality, promotion, format and sales force to make a good radio station not only good, but profitable.

Changing one thing might work in the shorthaul (cough JACK cough), but if you don't adapt those changes into your station- it's seems like it will be nothing more than a band-aid on a gunshot wound.
 
> Promotions involving live, breathing bodies are rapidly
> becoming a thing of the past....

A bit of a side-bar ... but I haven't seen too many remotes in a long, long time where a station promotions crew was at the event and ENTHUSIASTIC!! Walked by one this weekend where promotions crew had a table with station printed material at the front of their tent...and they were sitting at the far back end of the tent with arms crossed and clearly showing how upset they were the event was "cutting into their weekend". Same deal at Puyallup fair and concerts, etc.

I'll never forget going to an event at the Gorge with a promo person with "an attitude". I was going as the station's "talent" (a term I use VERY loosely in this case) and to interview band. She brought her boyfriend...so I was relegated to back of van to/from Gorge. We got there...did quick/dirty setup...she started in with bad attitude...somewhere along the line got into fight with aforementioned boyfriend...and we wound up leaving the whole gig two songs into the concert (sans interview with band) so they could rush back to Seattle to finish their "fight". I think that's when I decided to volunteer a "10 mile radius" guideline when volunteering for an event....! And for all I know, the station signage may STILL be hanging at the gorge cuz she bailed without cleaning up.....


Bottom line....why do stations spend the $$ to have live appearances when the message their team sends to the public is so obviously
"WE DO NOT WANT TO BE HERE ... GO AWAY"
 
Something I've often noticed about a lot of public promotional appearances (remotes or otherwise) these days is that, apart from perhaps one person (the talent, if the talent is in fact even there) you find nothing but a couple of interns wearing station t-shirts and handing out bumper stickers etc, or, just volunteers who the station has compensated with swag, a few free cds, posters, a t shirt etc. Like all those "___ girls" fished from the listenership, then dispatched out and about to promote the station. Most times when you meet these folks, it does not have the desired 'wow' effect imho. It's either interns who have the "you want fries with that?" looks on their faces, give the impression they don't want to be there, or people who clearly don't even work for the station. I do miss the days when it was more common to go to some promotional thing and see the big extravagant "studio on wheels" and the actual talent there with a big fat microphone, surrounded with broadcast gear, waving at passers-by etc. Just my 2c as a radio listener
 
Yes long gone are the days when you could walk down main street of Anytown USA and pass by the Radio Station and peer through the window at the DJ live on the air doing his thing, taking requests, playing music, and actually interacting with his audience.

The suits of corporate America have reduced radio to its lowest common denominator, people want to listen to music, so you get a giant computer full of digital music and pre-recorded bumpers and you hit shuffle and watch coins jingle into the station like a giant jukebox.

No need for any air-talent, and sales can now be handled by outsourcing it to some call center in Weworkcheapistan. As long as they can pay Joe Schmoe computer nerd $15 per hour to make sure the machines do their job they are happy as clams.

One day companies like Entercom / Infinity will just have some Network Operations center where they feed data over networks to some closet that houses a transmitter in each city.

Technology, progress, I don't think so.
 
> Yes long gone are the days when you could walk down main
> street of Anytown USA and pass by the Radio Station and peer
> through the window at the DJ live on the air doing his
> thing, taking requests, playing music, and actually
> interacting with his audience.
>
> The suits of corporate America have reduced radio to its
> lowest common denominator, people want to listen to music,
> so you get a giant computer full of digital music and
> pre-recorded bumpers and you hit shuffle and watch coins
> jingle into the station like a giant jukebox.
>
> No need for any air-talent, and sales can now be handled by
> outsourcing it to some call center in Weworkcheapistan. As
> long as they can pay Joe Schmoe computer nerd $15 per hour
> to make sure the machines do their job they are happy as
> clams.
>
> One day companies like Entercom / Infinity will just have
> some Network Operations center where they feed data over
> networks to some closet that houses a transmitter in each
> city.
>
> Technology, progress, I don't think so.
>
KITZ was a staple at Viking Fest and the Kitsap County Fair for a number of years. Five years ago, a couple of their shows("The Outlaw Radio Network" & "In Your Ear") broadcasted live at the fair. KYCW(back when they were known as "Young Country" on FM) were also present. I met Chet Buchanan back in the early 90's when he was doing the evening show on KUBE at the Puallyp(SP?)fair and about a year later met Mark "In the Dark" Allen here in Port Orchard. He was doing a remote from Stock Market Foods one Saturday afternoon. Kent & Alan did a morning show from downtown Bremerton about fourteen years ago. Charlie & Ty did a morning show from the old Sportsman's club(also in Bremerton) in '91. I still have part of that show on tape. Those were fun times. Hanging out at the "broadcast booths" and joking around with the jocks. Educational, too..<P ID="signature">______________
"Always on the move." Obi-Wan Kenobi in Revenge Of the Sith</P><P ID="edit"><FONT class="small">Edited by MegoMan on 06/28/05 02:10 AM.</FONT></P>
 
> Something I've often noticed about a lot of public
> promotional appearances (remotes or otherwise) these days is
> that, apart from perhaps one person (the talent, if the
> talent is in fact even there) you find nothing but a couple
> of interns wearing station t-shirts and handing out bumper
> stickers etc, or, just volunteers who the station has
> compensated with swag, a few free cds, posters, a t shirt
> etc. Like all those "___ girls" fished from the
> listenership, then dispatched out and about to promote the
> station. Most times when you meet these folks, it does not
> have the desired 'wow' effect imho. It's either interns who
> have the "you want fries with that?" looks on their faces,
> give the impression they don't want to be there, or people
> who clearly don't even work for the station. I do miss the
> days when it was more common to go to some promotional thing
> and see the big extravagant "studio on wheels" and the
> actual talent there with a big fat microphone, surrounded
> with broadcast gear, waving at passers-by etc. Just my 2c as
> a radio listener
>

As a kid, one of my favorite things to do at the Puallup fair was visiting all the radio station boothes like, KMO (under the grandstand) -- KMPS (AM at that time)-- KOMO's big trailer or was it a motorhome...and other stations there.

The jock at the KMPS booth even asked me my name and if I was having fun at he fair live on the air one year after I had walked up and watched him cue up a 45 record on the turntable. Those were good times for me. One thing I remember also, was, almost every jock I ever saw back then had a lit cigarette going. Maybe the reason some of the greats have passed on at early ages.
 
>
"Weworkcheapastan"...that's funny...I called my cable company tonight...apparently they've moved to India and forsaken the English language...we're doomed.

Yes long gone are the days when you could walk down main
> street of Anytown USA and pass by the Radio Station and peer
> through the window at the DJ live on the air doing his
> thing, taking requests, playing music, and actually
> interacting with his audience.
>
> The suits of corporate America have reduced radio to its
> lowest common denominator, people want to listen to music,
> so you get a giant computer full of digital music and
> pre-recorded bumpers and you hit shuffle and watch coins
> jingle into the station like a giant jukebox.
>
> No need for any air-talent, and sales can now be handled by
> outsourcing it to some call center in Weworkcheapistan. As
> long as they can pay Joe Schmoe computer nerd $15 per hour
> to make sure the machines do their job they are happy as
> clams.
>
> One day companies like Entercom / Infinity will just have
> some Network Operations center where they feed data over
> networks to some closet that houses a transmitter in each
> city.
>
> Technology, progress, I don't think so.
>
 
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