I suppose my statement about fewer folks having radios in the home is anecdotal. However, just think about it. You can't count any of us, because we are radio folks...I have three high-priced radios in my home...but a good number of folks I visit do not have radios in their home apart from the alarm clock or an emergency weather radio. I suppose technically maybe the same percentage of people still have radios in their homes. The point I meant to make, though, is that that radio in a household is not nearly as integral part of life as it once was. When you get home, you don't turn on the radio...you turn on the TV. It's a habit, and it's one reason we stay on the cable channel.
If you want to challenge my reasoning in listening to the listeners who call in, I'll give you an example of why I think I SHOULD. For years, my stations have been on the cable system. In the spring, the cable company here in town got a new owner, and they decided they'd yank my station. Just so happens, they pulled the plug on the morning of our Primary Election. Here in town, we are the ONLY place for election coverage, unless you want to wait two days for the newspaper. We are too far away from either Knoxville or Lexington to get decent coverage. Anyway, at the end of the day, folks were coming home, turning on Channel 13 on their TV, and expecting to hear election results. Instead, they heard canned country music. Of course, the phone started ringing. (Turns out, by the way, that when we told them to tune in to the radio station, MANY of them didn't have radios handy.) In total, we logged over 300 calls that night from folks who were aggrivated that they couldn't hear our station on the cable channel. The next day, so many people called the cable company that we were back on in short order. There are 12,000 people in our town. 300 of them called in that one specific night. That's about 3.5% of my community, calling into the radio station. That, to me, sends a pretty strong message. If that many are calling, how many aren't?
Arbitron DOES have too small a sample size, and their methodology is incredibly flawed. However, I do not care what Arbitron has to say about my station or my market. I don't subscribe, I don't sneak to find out what my numbers are, and I don't care. I think owners are very wise in listening to members of their community even when they ignore Arbitron. Arbitron offers bare numbers, which are very much subject for interpretation, on a confidential basis. When John Q. Listener calls in to talk to me about something, I am able to ask questions and really find out why he holds the opinion he does. Yes, I value that MUCH more than an Arbiton report.
I think one of the real virtues of local radio is the ability to connect with listeners. We adjust our playlist based upon requests, and sometimes we even add music based upon our listeners asking us to do so. We hold regular listening sessions where we ask the public what they want to hear on our stations. No, not everybody in town calls or participates. However, a good number do, and we continually get new faces and callers. That, to me, says the folks who "participate" with our stations represent a broad spectrum of our market. And, I'll listen to my listeners forever before I even cast a doubtful eye at an Arbitron report. If you want to attack me for basing "business decisions on comments made by the handful of people" I run into, or the folks who call, then GUILTY as charged. Keep in mind, though, that the "handful" is pretty large, and if I didn't listen to the folks I'm here to serve, I wouldn't be worth my salt, pardon the pun, as an owner.