So you're saying that if Kaplan apologizes to the Facebook haters, his ratings will soar? Really? You think there's something a radio station could do that would cause listeners to throw away their phones and give up free streaming?
I hate to tell you, but even in non-commercial radio, listeners screw the station. We calculated that only 7% of the people who listen actually send money. What does that tell you about radio listeners? We pour our hearts into a station, dedicate our time and effort to our listeners, and only 7% feel the need to pay for it. Terrible.
It's ironic to find the people who have criticized KROQ for not being innovative over the past decade knock the station for trying to re-invent themselves for a new generation.
Clearly the people who are complaining on Twitter about KROQ most likely have not listened to the station in years and are not in the target demo KROQ is trying to appease. And it seems like the idea of stepping backwards to appease their complaints (i.e. Bringing back the "low-rated" Kevin in the Morning show, playing older alternative music, firing Mike Kaplan) probably won't increase the ratings or revenue by much.
There is a small percentage of listeners who care - and those are the vocal ones - but even then, that's maybe like 10% of the audience?
If the money stops rolling in and the ratings drop, these things will shift back or in a different direction. Entercom seems to be placing a wild bet that they can skew their demos younger by playing newer alternative and crossover tracks.
For instance, playing "Circles" by Post Malone makes a ton of sense for an alternative station. Crossing into the electronic music and hip-hop space makes a ton of sense. KROQ historically did this in the '90s and early '00s by adding Cypress Hill and Daft Punk into the rotation.
The right strategy for KROQ would be:
1. Find a KILLER morning show. Seriously. We have seen with the recent Joe Rogan deal that personality-driven content is still very valuable when done right. It's a huge revenue driver for stations. Stryker and Klein may very well be it (both are very talented individually and did wonderful in the afternoons), but they will need at least a year and a half to sort out the show in mornings. The key here is to directly appeal to the most critical demo (Latinx millennials).
2. Make the right adjustments to the music.
3. Be unapologetic about the strategy. If I was Kaplan or the Entercom market manager, I don't answer requests for interviews. I go ahead and follow what the data shows will work. If it doesn't, at least they tried to do something different.