Speaking of viewer/listener preferences; I get a major chuckle out of the recent Progressive ad where Flo is running a focus group session. Anyone who has sat-in on radio or TV focus groups, can totally relate to what ultimately ends up as bizarre participant reactions:
I'm not fond of focus groups, as they all end up with one or two dominant personalities who influence what others will say. I prefer doing one-on-one 45 minute to an hour interviews where each "little discovery" can be explored....
The hardest thing in focus groups is to moderate. I've done less than 100 of them, and each one has some bizarre sidetrack or comment... or even something that pisses thoroughly off the rest of the group. Never is the disruption or strange comment expected, and they all waste several minutes of time getting back on track and getting the other participants thinking about the subject.
Example: "I love Ron's show every morning. But yesterday he was talking about the congestion in I-795 and I have to tell you that if I ran the government I'd ban SUVs and trucks from high traffic times...." Third rail comments like that which may slightly point out the merits of a particular subject are valid if the moderator stops further morning traffic comments by saying, "OK, so traffic is getting worse and that's a good subject. Now, Mary, what is a hot topic for you when you listen to Ron In The Morning?"
It's up to the moderator to keep the focus on target. Doing a couple of groups in one afternoon is thoroughly draining.
The Progressive ad is a bit unrealistic. Usually respondents are seated at a roundtable or in an arc, and the moderator is purposely somewhat distanced from the group so that it is clear that they are the leader. And the ideal group is 8 to 10 people, not the several dozen in the "fake" focus groups one cable channel did at election time.
Like good morning show hosts, good focus group moderators are very hard to find. In some markets, there are professional moderators who can make a couple of thou' for each session. And they are worth it.
But, yeah, the ad is kinda' amusing. OTOH, I absolutely detest Flo and no matter what the show, will change channels when one of those ads pops up.