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And the winners are...

> > The reason I went with the cheapo CD players is that they
> > won't see a whole lot of use. All my music will be on
> > hard-disc, so I'll only need the players occasionally.
> >
> > With the Simians, each individual machine will run
> > separately. The only purpose of the central server is to
> > share common audio like commercials. My engineer has
> > explained three times how he's going to set it up, and I
> > still don't get it. It's sad...I'm younger than he is, and
>
> > he's much more computer-literate. As long as it works, I
> > don't much care about how it is set up! We are going to
> > locally originate almost all of our programming, except
> for
> > Fox News, American Top 40, and those sorts of things. I'm
> > going to be so glad to get away from satellite automation!
> I
> > have a client who runs two stations almost exactly like I
> > plan to run mine, and his Simians work like a charm.
> >
> > Personally, I WANT Media Touch, but it's much too
> expensive
> > for me to consider now. I'm negotiating for another
> station
> > to add to my combo. When that happens and I do the
> buildout,
> > I'll probably upgrade then. But in the meantime, Simian
> > seems to be the cheapest/easiest option. Media Touch is
> > almost three times the price I've negotiated.
> >
>
> I guess Mediatouch is not bargaining much. They used to.
> We're running Version 2.2.1 and it is buggy as all get up,
> but given our past customer service experience with OMT,
> we're not interesting in paying 2k for "support" or
> purchasing upgrades to fix problems they created. We'd much
> rather save and budget for Prophet.
>
DudeFan,

Upgrades to any major version of the software are FREE OF CHARGE, so long as you have even the most basic of support contracts, which runs in the few hundreds per year. A very reasonable cost in my opinion to receive updates and new features for the life of the software.
 
> > > I guess Mediatouch is not bargaining much. They used to.
>
> > > We're running Version 2.2.1 and it is buggy as all get
> up,
> >
> > > but given our past customer service experience with OMT,
>
> > > we're not interesting in paying 2k for "support" or
> > > purchasing upgrades to fix problems they created. We'd
> > much
> > > rather save and budget for Prophet.
> >
> >
> > Another HUGE problem I had with MediaTouch is the price
> for
> > their support and updates package. A not-so-small fortune,
>
> > every year, just for the privilege of them helping you use
>
> > their stuff. And, unless you pay for the super-duper
> > package, you only have access to tech support during
> certain
> > hours, and via a non-toll-free number. No thanks. I just
> > can't swallow paying as much in a year for JUST TECH
> SUPPORT
> > as I can pay for an entire Simian system with more memory
> > than I'll ever use.
>
>
> As a less-than enthusiastic Mediatouch customer, my
> experience is that they have been less than helpful once we
> told them that we would install the system ourselves, rather
> than paying an exorbitant amount to have someone do it for
> us. None of these systems are complicated to instally and
> configure if you are computer savvy and have the proper
> documentation -- which, BTW, OMT will not give you.
>
DudeFan,

The reason why we strongly suggest that you have us build the system for you is not for our benefit, but for yours. Many customers want to get the system up and running themselves, but in the end we spend more time with those customers fixing problems with the setup than it would have taken for us to do it initially. In the end, we do it so that you can get the system configured from the people who have been doing it for many many years.

All documentation on the layout, setup and requirements is documented and shared with everyone on the support FTP site, provided you have purchased even the most basic of support packages. We don't intentionally keep information from you. Just ask us what you need to know.
 
Yeah, those Tascam slot-loaders are excellent units. No word yet on long-term reliability because they haven't been out that long. HHB also has a slot-loader out. Haven't tried that one yet. The Tascam's would certainly be my first choice among everything out there...with the Denon 635 being second. We get killer pricing on the Tascams, and they only take up one rack space. Hard to beat.

-Chris Hall
Reel Audio Broadcast Engineering (www.reelaudio.net)
RF Specialties of GA (www.rfspec.com)
 
> > I guess Mediatouch is not bargaining much. They used to.
> > We're running Version 2.2.1 and it is buggy as all get up,
>
> > but given our past customer service experience with OMT,
> > we're not interesting in paying 2k for "support" or
> > purchasing upgrades to fix problems they created. We'd
> much
> > rather save and budget for Prophet.
>
>
> Another HUGE problem I had with MediaTouch is the price for
> their support and updates package. A not-so-small fortune,
> every year, just for the privilege of them helping you use
> their stuff. And, unless you pay for the super-duper
> package, you only have access to tech support during certain
> hours, and via a non-toll-free number. No thanks. I just
> can't swallow paying as much in a year for JUST TECH SUPPORT
> as I can pay for an entire Simian system with more memory
> than I'll ever use.


I saw Al posted a couple times below. The OMT tech support folks, when they return your calls or emails, are very helpful. I suspect they usually are swamped. The funny thing is that the system is actually very easy to install and maintain. But only if, as I stated below, you get all the documentation. There are lots of issues that OMT has internal-use only docs that you only get if you figure out they exist and only if you have a $$$ support agreement. Once we bitched and had the appropriate docs in hand, it was simpler than configuring MS Windows.

I suspect they wouldn't have to have a high level of support use if the system was documented well. One example of great documentation: RCS Selector. They have how-tos for almost everything. Of course, RCS has a huge installed base...
 
Burk junk...

>
> The little speedometer gauges are BS fluff to me.

Yeah but I still would rather look at those than the barber pole. I would also like to get into the Windows world of Burk for simplicity sake as opposed to running a slow-down program to edit stuff cause the PC is too fast for the DOS program. Christmas morning one of my FM tranmitters decided to puke a power supply and normally the Burk would fire the Aux. without missing a beat, however a tripped breaker on the aux. prevented that from happening. The rub is, Burk tried to fire the Aux. and then the main repeatedly, printing off a ream of paper. Here is the real bitch, the printer is in the control room and it took 24 hours of printing before an operator called to ask how to disable it. Oh well, live and learn. Feel free to email me the password Sam....LOL
 
Re: Burk junk...

> Oh well, live and learn. Feel free to email me the password
> Sam....LOL

The code only works with your firmware serial number. I had to swap the firmwares in our units because of that.

You know, me being a computer programmer, you'd think that I'd have autopilot scripted to have doves fly into the sunrise every morning when we power up...wish I had time to play :(

Mmmmm auxilary transmitter. Santa didn't give me one. I'm tempted to sell the station van and get a little BE. I just put up an AM 1kw BE and it's quite sexy. Plug it in, set a few jumpers, turn a few calibration pots, and it works.<P ID="signature">______________
</P>
 
> I suspect they wouldn't have to have a high level of support
> use if the system was documented well. One example of great
> documentation: RCS Selector. They have how-tos for almost
> everything. Of course, RCS has a huge installed base...


RCS is most likely going to go away.

Prophet is OK, but it is EXCEPTIONALLY hardware intensive.

WCAM WPUB use Enco. WKDK Newberry got that. No real problems except for user errors. A lot of the BIG stations (WOR for one) use Enco.


Powell
<P ID="signature">______________
NNNN</P>
 
> RCS is most likely going to go away.
>
> WCAM WPUB use Enco. WKDK Newberry got that. No real problems
> except for user errors. A lot of the BIG stations (WOR for
> one) use Enco.

Powell...

I don't see RCS Selector going away anytime soon. Seems most music stations use it for music scheduling.

You may be thinking of RCS Master Control, which is their automation software. I only know of one station in my area using it. I saw a demo of it when I worked at WBT. I thought MC user interface was the most user friendly of all the systems we looked at. It was more friendly for a automated music station than a News/Talker so they decided Audio Vault was the way to go and I agree...

I know very little about Enco but it seems like a capable system. I know Bible Broadcasting in Charlotte is using it and they like it.

For my money it is hard to beat Audio Vault though...

t123
 
BTW, I wanted to add to my earlier statements re: MediaTouch. We just completed the upgrade to Version 2.5. It is much more stable and improved on version 2.2, which we were using. Needless to say, we are much happier!

We went with MediaTouch not only on price point, but it is a really really easy system for volunteer jocks to use and learn.
 
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