The new automation is coming. We're down to two systems: IMedia Touch and BSI. The reason is for operator simplicity and, of course, reliability. Audio Vault, while very good and at a competitive price point, was ruled out because of what we believed to be a complicated way of getting it done. We may be wrong. The system would be used in live assist mode most of the time along with some unattended use. Would appreciate hearing from BSI and IMedia Touch users (and other system users). Good...bad...war stories...reliability? Thanks.