Why not hire new talent? Because heritage works. Look at how popular the classic hits format is. What's driving that? People have other choices and they choose to hear 40 year old songs. It's not forced on them. They like familiar. That's why they stay married. Most people don't want new and different. They want to turn on the tap and have water come out. They don't want surprises.
A bit abstract for this board but statistically being married doesn't mean they don't seek novelty. Consider what one of the biggest revenue generators on the Internet is. Plenty of those people are married, but what's familiar to them isn't all they're after. Maybe not all the time, but why
does McDonalds offer the McRib? It brings people in and they bring it back consistently because it's an event that scratches a novelty itch or craving among enough people to make money. I'll concur that radio has less pull in that arena than it used to, but it doesn't mean it's never valuable.
I like a lot of different types of music. I don't "hate" something because it's popular. But there's overload. I need a guide. I log into Spotify and I have a million options, but no clear direction of what's worth my time. So I'll play "Rumors." Does that mean I wouldn't want to hear something else if I knew what it was?
There are some stations I trust enough to balance that familiarity with curation, or a station that plays familiar stuff but rotates it in a way where I can get something pleasantly surprising within that boundary. Steve Jobs said once that people don't know what they want until you show it to them. I don't think that's everyone, but that's a large number of people that used to trust radio with that role. Some of them still miss it. Is that enough to make a business out of? Depends. Maybe not for "most" stations but maybe more than people think. Therein lies the constant programming debates on this board.
On the other hand, someone like Hubbard in Seattle sticks their neck out with a commercial AAA format, spends millions of dollars hiring local talent, giving them the freedom to pick music, and doing it all the right way, and after a year, it gets a 1 share. How does that encourage anyone else to take chances? I can give you many more examples, but that's the one that immediately comes to mind.
Hubbard got the music wrong at launch even with that money spent on consultants. They were hardly visible in the community, and the station they attempted to emulate was highly promotionally active. KPNW's promotional presence seemed to be an agreement with photographers to put up their concert photos on social media, the station never so much as had their own promotions director or street team to my knowledge. When you're in that kind of a market, you need to be doing that. Marco Collins developed a great segment on Fridays that management yanked about four weeks in. They spent tons on consulting, I don't know how much they spent to the talent. I'd bet good money the ratings wouldn't have been any worse if Fisher or Collins had done the music themselves. Perhaps better. That station should have done at least a 2 share. Now they're getting that. Could they have done it with Triple A? Absolutely.
The audience HAS to take some responsibility for why radio sounds like it does. People aren't paying money for Spotify because of all the live & local talent they have. The audience makes that choice for a reason. It's not always because of the generic "radio industry." Sometimes people just want to hear what they want to hear.
Not possible to undo but it's not like in some cases "the industry" didn't drive them to it or fail to stake their own claim in those spaces when it could have made a difference. Hindsight is always 20/20. That being said, there were also factors that made the transition to digital worse - the streaming royalty issues, for one. Radio in other countries had a different regulatory climate. The irony is, people will bash that regulation but it also smoothed out some of the turbulence for broadcasters who'd put in a lot of work and investment in what they built. Why is it in Australia there's huge contests, big personalities and multiple DAB variants of formats? Because they didn't oversaturate the dial or overcharge "traditional" broadcasters to move onto the new platforms. Yes, there's also been financial pain, consolidation, etc. But it still thrives. We oversaturated one market segment (terrestrial signals) and hindered the transition to new media.
Nor can you blame an audience for the economics, which are a reality. I worked in a market where a great station had plenty of listeners, warmly embraced and engaged with it. But the advertising dollar wasn't there because they didn't feel they needed to, because "everyone knew they were there" in a fairly protected small market and the national money wasn't because it was too small. Great signal, great format, great audience. And not a single one of those who streamed it when they went back home from vacation or listened all day on their boat or at their lake cabin, could save it. You can give people what they want all day long but if they're not paying for it directly, it could go away overnight. And often does, just like KPNW.