Typical scenario of calling a station --- after I am on hold for 30 minutes listening to horribly distorted "hold music" that I guarantee NOBODY likes but the guy that set up the switchboard - I get a condescending voice "did you try turning the radio on", followed by the rest of the script provided to the call center in India. If I somehow managed to actually GET a station engineer, after they finished laughing at me for complaining about an HD-2 that nobody cares about, nobody but me listens to - I probably get scolded for wasting his time, because HD isn't a priority to him, his boss, or the station in general.
My point is that HD is a technology still in its infancy - just like your color television example. Imagine the consumer's anger in the 60's after they paid an exorbitant amount of money for a color set, only to find out that the station doesn't care whether they are broadcasting in color or not. How long would color television have lasted if it wasn't reliable. Consumers don't care the engineer is overworked, has other priorities. They care that their HD radio isn't receiving the station. I don't care if KRBE analog and HD-1 is on the air or not. I only listen to the HD-2. If that HD-2 is off, the whole station might as well be off - and my HD radio is as worthless as that color TV set in the 60's would have been. New technologies have to actually WORK to be taken seriously by consumers. I don't consider a two week outage of an HD-2 acceptable. A local radio station - KRBE HD-2 is off the air, and nobody cares to even notices. No excuses, if it is a radio station, it needs to be reliable, backed up, taken seriously by engineering and management. A listener should NEVER have to do an engineer's job for them. An outage should trigger an alert on their cell phone, they should drop everything and get out to the site to get it working. That is their freakin' job. Not mine!
One reason why HD radio is a miserable failure in the marketplace with consumers is that it just isn't reliable! And attitudes like I have been reading here are arrogant and condescending. Not helping to get the darn HD-2 back on the air!!! For a station that expects a revenue stream from advertisers, a station needs to be on the air. For a technology dying in the consumer marketplace, reliability is about the ONLY thing that will win consumers back at this point!