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Some Jax Radio Reflections

For a long time I dreamed of a day when the Jax market would offer listeners more format choices. I suppose that day has arrived but there have been so many casualties along the way. I’m not any happier about the state of radio than I was earlier. Weird, huh? With all the changes our market has witnessed, this board has been a buzz with a lot of activity – more than we have seen in years.

Maybe it’s just the nature of these boards but it’s obvious the vast majority of opinions come from males and a lot of them are middle-aged guys. A subset too consists of those alpha-males who are just hell bent in finding the other guy wrong. I guess nothing is perfect and Jax isn’t alone but obviously people will only talk about things that interest them. Some radio stations and certainly formats such as urban are very rarely discussed. It’s a major reason I don’t consider this forum truly representative of what’s on typical listeners’ minds.

A lot of insight can be realized by just listening to those who are just the casual listener. It was around the time Planet died that my step-son and his wife dropped by. It was the first time I saw him spun up over radio – he always appeared to be indifferent about it to me. He recently turned 32 and he’s in construction. I mention that because I’m going to circle back to this later on in this string. Our town has witnessed a very deliberate and calculated strategy. Again, more on that later.

He was really angry and said he had listened to Planet for what seemed forever. Like everyone else, he checked out x1029 too. Toward the end of Planet’s existence, he actually began favoring them over X. He explained why. But for me it went in one ear and out the other as I just don’t know or understand the format.

The other night we went out for his birthday and he mentioned listening to Rock 1045 liking certain things about the station. There you go. I guess all the emotion of Planet is now gone. He really is a good kid but he’s so typical of the public and all these people who run radio know that. It’s one reason why they get away with what they get away with. But he did say something very true. In time all these stations will wind up getting boring playing everything to death. More on that later too.

I promised not to write novels so I’ll compromise and throw out some more stuff in separate posts. Realizing this is mostly a male audience reading this, I’ll try to keep things relevant. Back later.
 
How true Johnjax, and great to see you back on the board, you've been missed lately.

It's all about marketing and strategy and as you say, they know this and have it all worked out.
although is some cases it's unfortunate, that's the way of today's radio.....
 
Thanks Chuck for your words. I appreciate it.

There’s a lot of things I don’t understand about radio. Maybe I never will. Over the last week or two, I looked back at posts from around 4 years ago. One of the biggest topics then was the Point. I was convinced they needed to do something and quick. I wanted them to broaden their 80’s playlist and be more of a contender in the workplace. I always thought they had enough male listeners but there were a significant number of females and to a lesser degree males who were underserved. They chose a different path but it seemed a station had to to be left to die on the vine. I don't understand the economics of all that but then there's lots I just don't get.

Even back then, some occasional posts surfaced where Planet was criticized for not playing enough new rock. You have to wonder. Maybe the time wasn’t right yet. Maybe we didn’t have all the facts. I’m guilty of looking totally at station ranking. It’s the billing, hitting targets, keeping expenses down etc. that carries way more weight than being at or near the top of the ratings heap. I suspect Cox had it’s eyes on Planet for a long time. They waited and I suspect they expected a longer battle into PPM.

We may not agree with how they do things or how they treat people or how these wars result in loss of a competitor’s livelihood, but it would seem they wanted their cluster to represent a huge percentage of males. Jax management has probably already checked off that box on their things to do list.

Back to construction sites for a moment. In my travels and in things I’ve observed even in my own neighborhood, it’s common to see construction/service guys listen to multiple rock formats during the day. Curious, I asked my step-son Mike if that was true. He said it happens pretty often especially if there are guys who span lots of different ages. The older ones don’t want to hear new rock all day and the younger ones couldn’t take Eagle all day either. So, there you go. Consider too how many service guys are driving around all day from one job to another where radio is the only diversion you have. Cox has a lock on it.

Tack on all the males at WOKV and it would appear Cox Radio in Jax is meeting the future head on in a way they must feel gives them a good chance of survival by dominating the market with a combo of new alternative rock, active rock and classic hit rock. If you look at it that way, I suspect those at CC figured Rock 105 was going to get tweaked to be a more formidable challenger. Planet may have had a lot of life left in her but competing against a multiple rock juggernaut in the world of PPM created a need for something else.

I may have one or two more rambling thoughts floating around in my brain but for now I’m sure there’s enough to chew on for now.
 
Another reflection. Tweaking and a newer radio landscape are in place in Jax. Now what? If we look at the past, there’s usually a good deal of excitement with anything new. Maybe that was also a part of Planet’s undoing too as this market had been stuck in neutral way too long. Again, one of the things about radio I don’t understand is situations are allowed to become dire before anything is done.

I brought up past posts to illustrate a point. In the case of Planet, if they were supposed to be a new rock station all along and strayed from that in their programming, then I can’t really fault an already easily manipulated public for dropping them like a hot potato. As for CC Jax is concerned, I can only hope they have the capacity to learn. Something else now occupies the 107.3 frequency. Maybe in the end Brother Bear will have nailed it when he used the term iPod on a stick. I hope that isn’t the case, not to prove BB wrong, but I believe listeners deserve better. Perhaps an old-fashioned concept but I believe if you take care of your listeners, they will take care of you.

And so that brings us to music and that can apply to any format. Outfits such as Cox Radio really have a great track record in launching new formats. There’s usually a lot of buzz about all the great music. But then little changes over time. I never understood that practice either.

Ratings can be deceptive. People may listen out of habit and/or a format is unique enough that gets most of their attention. But what isn’t measured is the overall satisfaction of that listener. It’s a mistake that keeps repeating in radio because it invites laziness and taking the audience for granted.

To prove my point, consider Planet once again. I think those guys won best radio station in Folio’s survey for something like 10+ years straight. Before X came along, they were toward the top of the ratings pack frequently earning really good numbers well into the 6 shares. It all went away overnight proving that emotional bond was shaky at best. Taking care of your audience and they will take care of you - well it's apparent it didn't exist there
.
For any format, for any communications company – going through the motions and taking your audience for granted is very risky business. Yet it continues to happen even at a time when something new in technology seems born every day. There’s so much emphasis on revenue, yet mistakes continue to repeat. The solution seems to always be slashing payroll. I sit in the cheap seats and observe. I scratch my head. I don’t think I’ll ever understand the business of radio. But way too many really good people are gone. It's not all a result of the public's taste change. Some of it is the result incompetance and bad decisions. That doesn't seem to be ending anytime soon. I'm getting off my soap box now.
 
Thanks for your dissertations, JohnJax. You are probably not an "average" listener based on your above average mastery of the english language. I agree with your points and have a few more pointers....you mainly talk about music but the DJs on music radio lack personality plus the commercials are tedious and boring while being annoying. The jingles are also bland these days. Seems like radio decision makers are drones since this happening all across the US, not just Jacksonville. Recently I have been listening to Austrailian AM stations on the internet for something different. (also listening to old airchecks) Since the FCC has allowed multiple stations in most markets to be owned by a few companies, the airwaves (and listeners) have suffered. Allowing big business to have their way has also crippled the US economy. Thanks Uncle Sam! (Check post for proper grammer, punctuation...etc and see if I deserve a gold star)
 
Has any station ever had a narrower focus than Rock 105...about 15 bands mostly hard rockers/hair bands mostly from the 80's ? I'm amazed it took management so long to figure it out.
 
Stevations, you are right. I am not an “average” listener but that has nothing to do with how I write a sentence. Radio is not unlike a lot of business. As for employees, whether talent on the radio or a customer service rep, there are those who excel and those who just meet standards. I’ve often spoke of my long-term career in banking and there’s tons of similarities between the two businesses.

What the public says they want often brings a result the company really wants all under a disguise of doing all these wonderful things for customers. The ATM has been around for decades. Yet, it really only caught on big time in the last 10 years. Customers often complained of long lines, not enough tellers, not enough hours etc.

The banking industry didn’t respond by hiring more people. They worked hard on changing customer behavior and expectations. A lot of people wanted to interact with a person, not a machine. People were scared to death paying bills online. Today there are lots of people who don’t even know what a postage stamp is anymore. Most brick and mortar banking centers today have a skeleton crew just like radio station clusters. Some of it does reflect changing tastes but influencing and changing behavior that benefits the company is a very big part of business today.

For radio, I believe there was also an ongoing effort to change listener behavior and expectations. Listeners may have indeed wanted less “DJ patter” and more music. But radio management, I believe, looked at that as an opportunity to reduce expenses. It started simply as “we never talk over the music” to eliminating live and local overnight, then to 7-midnight, then to weekends to even totally automated stations. Whatever automation system a radio station uses today, it’s really their version of what an ATM is to a bank.

Radiobum, as far as music goes, that’s probably another subject worth discussing here too.
 
I'm always amazed that stations have the ability to voicetrack but don't bother to...because what they'd have to pay someone already there...what 50 bucks a week ? I tried to convince a P.D. that people alone would like to hear a human voice in the wee hours. I got nowhere with that.
 
I believe the average radio listener would like to hear a human voice even more so overnights than during any other daypart. Many overnight listeners are lonely, and the radio is all they have to connect with the outside world. It's more personal when a listener can relate to another human voice.
 
jmtillery said:
I believe the average radio listener would like to hear a human voice even more so overnights than during any other daypart. Many overnight listeners are lonely, and the radio is all they have to connect with the outside world. It's more personal when a listener can relate to another human voice.

I agree with you on this. Overnight show was always a lead in to morning drive. Companionship for 3rd shifters is an excellent opportunity to bond with lsiteners adn endear them to the station in all dayparts.

Unfortunately, decisions are now made on a company wide basis. How can the company save money? Make a cut on all stations.
 
Well posted and thought out comments by all. Johnjax and others offer up a variety of issues regarding the state of today's radio. In my opinion there's no doubt today's radio is an absolute mess. If you listen, as we all do, each and everyone of us have our own ideas as to how radio should function and depending on which stations you might choose to your liking, which direction should these particular stations be utilized. What I hear or lack of hearing really disappoints me.

In some aspects, I'm sure I'll get in trouble with this statement, but with the advent of radio deregulation back some 30 years ago an unforeseen set of circumstance's would prevail snow balling us forward to what we now see as present day radio. What at one time was considered
a viable entity of the radio stations, the listener's, they've all but been sidelined and thrown under the bus. But hey it's only business right?

I recently mentioned to Johnjax there was a time radio was really fun to work in as it was to listen to, as an example, when a couple of stations in a market would do battle among themselves fight hard play nice for whatever number share they could muster and have fun doing it and survive. Enter the biggie corporations. Now you too can own as many radio stations as your bank amount permits, and to me, herein lies the problems. But this is no surprise and no secret.

The three big corporations, AKA Clear, Cox and CBS are doing major battle among themselves
and each one of them have had to turn their stations into "cookie-cutter-operations" because obviously they own so many stations nation wide it's all the can do just to keep their heads above water. Rampant staff eliminations, ie; sales staff, announcer staff, they've all but completely taken away that personal touch and enjoyment that radio gave each and everyone of us not so many years ago, because you know as well as I, they can't afford it. Their just two big for their britches gone are single ownership mom and pop type facility's, and if you are a single owner it's only a question of time before these guys buy you out and run you out of town, thus their mentality buy more stations because bigger is better. Each of the biggies want thee entire pie, they can't be happy with just a slice, but the irony is they've backed themselves into such a financial corner they can't get out, their answer, buy more more stations. Oh and the listener's in the process, well, they've become collateral damage......
 
I’ve been thinking a lot about Jacksonville radio, where we were just a few years ago, where we are now and where we are probably headed.

You can go to any board from big markets to small and find something in common and it’s issues with music programming. When the summer book is out for our market, it will be the last time measurement will be diary-based. I have a lot of mixed emotions about all of that too. I do know that in the diary, there was a place where the participant could add comments. I would bet the farm, many typical listeners complained of hearing the same songs over and over. I'm sure many even believed their opinions mattered.

We’ve seen some formats remain on the scene literally dying on the vine way too long and others that have a following get yanked very unexpectedly. IMHO, when radio evolved into a more demo-driven environment and big reward came to those who mastered the art of excluding certain people, it lead to what some of us perceived as very irrational behavior. For a long time, I believed radio did not mirror reality.

Today, as I reflect on what I have tried to bring to the table, I realize it echoes a lot of others sentiments from other posters. There may not be any right or wrong answers, only different approaches.

For those of us who express radio opinions wearing rose-colored glasses, that may make us feel good but it does little else. I have to hand it to Mark Tillery. Hopefully he will read this post and the others that I am sure will follow as my mind is now abuzz. I’ve been thinking about a lot of what he has been saying even before all the changes took place. Sometimes, it’s just hard to see the obvious when you have blinders on.

Very little happens by chance in radio. I long believed those guiding her didn't think much of the future. Just over 5 years ago, lots of changes began taking place that I believed would make radio very vulnerable. Today, over 90% of the population is exposed to radio every day. What does that tell you? 5 years from now, one thing should be clear - to figure anything out, you have to start by not looking at the obvious.
 
JohnJax said:
I have to hand it to Mark Tillery. Hopefully he will read this post and the others that I am sure will follow as my mind is now abuzz. I’ve been thinking about a lot of what he has been saying even before all the changes took place. Sometimes, it’s just hard to see the obvious when you have blinders on.

I have read every word of your post with intrigue. Would you care to expound upon the above referenced statement? I'm curious to know and understand your exact thoughts relating to your statement with regards to this topic. Thanks - JMT
 
jmtillery said:
I have read every word of your post with intrigue. Would you care to expound upon the above referenced statement? I'm curious to know and understand your exact thoughts relating to your statement with regards to this topic. Thanks - JMT

Mark, I have a lot of thoughts on this and I can go in tons of different directions from music programming to the role of talent to keeping all options opened. But to answer your question directly, I’ll just mention keeping options opened.

I tend to be very opinionated but I also try to keep an open mind. Over the past month or two, you have made quite a large number of “appearances” on various boards talking about non-music programming on FM such as news/talk. It got me thinking about what if situations, especially if cash cows and ratings champs as in our WOKV take a hit.

PPM will almost be reality and our market now has lots of wildcards representing lots of changes. It’s possible WOKV may not perform as well. One day their syndicated talk line-up will change. Something unexpected can happen as early as tomorrow – such is life.

When Rock 105 lost its heritage name, that was just one more example in a long list of things that have been done to remove all emotion and listener bonds. Rock 105 was around, what, over 30 years I think. Do you suppose Rock 104.5 will have that kind of run? The way things are going, it could be 30 months.

Hopefully, you are getting my drift. What may be the darling of today in a music format may not be so hot in the minds of the owners tomorrow. The other day I read an article that around 1/3 of people surveyed said they would listen to internet radio when available in their cars. Out of that third, many were very young 18-25 I think. Think about that too. If radio can't or choses not to compete in formats preferred elsewhere by certain listeners, radio will have to offer a viable alternative. I never really gave this much thought but it may indeed be beneficial for at least one station in the cluster to not be a jukebox. Anyway, you got me to think outside that proverbial box and to not be surprised at the unexpected. Even after all this, I'd still like to circle back to music because I do believe there are still connections.
 
Let me just add a little more to the last post. I may have given the impression I was dooming Rock 104.5 and that’s not really where I wanted to go. Metro Jacksonville in land size alone is in a word – huge and at 106.5, I noticed I can’t receive WOKV well even on short trips outside where I live.

If certain circumstances change like I described before, it wouldn’t surprise me to see 106.5 swapped with one of their other music formats or maybe even sold altogether if that made better sense. This won't happen very soon but this scenario is entirely possible in the near future.

What is uncertain are the effects on increased competition such as internet radio in cars and where the impacts will be felt the most. In the past, formats that began skewing too much at the high end of 25-54 were ripe to flip. You have to wonder if the near future will see that change. Older folks who everyone wanted to get rid of may be the very people who stick with radio longer.

But one thing is certain and this isn’t new news, corporate radio does what fits into their plans. Today, if Cox Radio decided to put WOKV on a better FM signal, which station would they chose? I have one in mind. If this were to happen 3 years from now, that station could be a different one – all based on the effects of new competition. Over at CC, they could wind up moving or simulcasting sports talk on FM. They have news/talk operations too. Maybe we would get a simulcast with local news breaks.

Anyway, I find the business of radio so very fascinating. I still would like to get into some music thoughts. I wonder too how smaller operators will be able to compete against the big boys who can go commercial free for hours at a time. One post at a time. Someone whom I respected a lot in the business said this at the end of his book “Radio is full of surprises, stay tuned.”
 
Eventually Cox Radio will move its WOKV news-talk programming to a bigger FM signal. It's already made much headway on the smaller 106.5 signal, so it only makes sense to move it to a bigger FM signal at some point to gain bigger coverage over its entire service area, MSA and TSA with the higher rated news-talk format. As for which signal, my best congnitive hypothesis is the lower rated WFYV-FM which is prime to become the "sacrificial lamb" to make way for WOKV-FM. It's only a matter of time before any changes take place, but I would not look for anything drastic before the first PPM results are released.
 
Stormychuck said:
The three big corporations, AKA Clear, Cox and CBS are doing major battle among themselves
and each one of them have had to turn their stations into "cookie-cutter-operations" because obviously they own so many stations nation wide it's all the can do just to keep their heads above water... because you know as well as I, they can't afford it... they've backed themselves into such a financial corner they can't get out...

Chuck, you make many excellent points in your posts, but this one misses the mark. Companies (especially radio companies) have become very good at crying poor while piling up mountains of money. Yes, a market manager might be fired for achieving "only" a 49 percent profit margin instead of 50 percent, but that's not the same as being in financial difficulty. No one will be holding a benefit for Clear Channel, Cox or CBS anytime soon. No one is confusing these guys with NextMedia or the other outfits who wildly overpaid for less-than-wonderful properties and crashed under the debt. (As Ron White says, "You can't fix Stupid").

Don't be fooled. Radio is still an extraordinarily profitable business. Too many (not all, but too many) companies--and the people who run them--are just too greedy.
 
AMFMXM, I will agree with you on that, I was too quick to point out financial disarray or as you say "Poor-mouthing" as opposed what a radio company really pulls in financially, and yes it is all greed, I believe you yourself have more inside radio insight regarding this issue then I could ever pretend to have since I'm no longer involved in the business and perhaps it's my ignorant perception, I'd love to have a smidgen of all the answers....

They "The Biggie's" all wanna be number one, and that's fine, and taking a diddy from Michael Douglas in his Wallstreet movie, "greed is good" and in referencing radio, what's the long term cost, however as unfortunate as that sounds and time moves forward, we're really going to find out aren't we?
 
As for the financial condition of radio, for years all we heard was the blues. Today, our government tells us the recession ended over a year ago. Businesses aren’t hiring and none of us expect radio to do so as well.

Well, this string is after all about reflections. I’m sure there were all kinds of reasons why the very heritage name of Rock 105 was killed off. I chose not to buy any of that just as I chose to not believe most of the propaganda that disguises itself as news.

Many of you I’m sure have loads of cherished memories of Rock. One that I still recall is when I first came to town and my new boss drove me around showing me the lay of the land. He was big into Rock 105 and I was told everybody listens to that station. That was 1997 – not very long ago in the scheme of things. I heard Patty (sp) Hayes and one of my first reactions was she had such a great voice for rock radio. Her interaction with Sam Kovaris who did sports commentary at the station back then was flawless. That’s all gone.

Back then too, we had a super fine oldies station. At night, a live and local jock took requests and dedications. Those songs, the real classic hits, have not been heard in this market since that shift went automated. We’ve heard this countless times before. Radio was really fun to listen to and listeners came to that conclusion. It wasn’t the station telling us so or how grateful we should be for all they do supposedly for us. Over the years more and more was taken away - all justified. Those balance sheets do look great but at such a cost to the industry.

Radio is fixed on removing the emotional bond. Jax as in other places across the country have seen a lot of great people on the outside looking in. A team of 3 who were together a very long time has been reduced to 2. Even if we accept why that happened, I would think there certainly could have been room at one of the lifeless stations in the cluster to keep him in the family. Given his role, I'm sure there wasn't tons of money involved. I don't get it.I felt very badly about what happened. Those who remain on the air are professionals. To look over at the spot a friend and a colleague once sat and now there is emptiness – that can’t be easy.

I’m probably a wus if that’s how you spell it. Say what you will about Jacksonville but when I arrived here, I thought this was a really great radio town. Today, radio stations are cold, lean and mean cost centers and they sound like it too. I agree with you AMFMXM, radio is still an extraordinarily profitable business.
 
Only radio people care that Rock 105 is now Rock 1045. I wonder how many potential listeners scanned their dial looking for it from 105.1 to 105.9 after hearing about Rock 105 ( who in the world would think it would be at 104.5 ?!) or maybe after picking up some merchandise-like a free cup I got at one of the Spinging The Blues Festivals. When I read that they were once at 104.9 then the name made sense--but at 104.5?

I'm sure when the Cincinnati Reds stopped called themselves the Redlegs people in baseball thought it was real significant too!
 
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