That's a good question. I can't figure it out either. IF you are a fan of "personality radio" no station does it better than 107.9 The Link. The folks are funny, maybe they're just a little too hip for the room. Maybe they need to work on being a little more informative and also play a little more music during the day.
When I first moved here Charlotte was a sleepy little town and it was easier to figure out what worked and what didn't. With the influx of people during the last 10-12 years it's not as easy to get a handle on what the market wants or who the people are, that are listening.
One thing that might help would be to have the station more involved in the community. With Bob & Shari on the network it's hard to have them do a local show around town somewhere. Same for Matt & Ramona who are also on the network I believe.
When I first moved here it seemed like WBT or WBCY covered just about every local event.
I just see the 12+ numbers so I assume they are doing well in some desirable demographic.