Re: Vonage Broadband and Wellpatch:The Two Worst Commercials
> > The Vonage Broadband commercials where while people are
> > doing stupid stunts,this stupid guy starts singing "Whoo
> Hoo
> > Whoo Hoo Hoo Hoo" ad nauseam.
>
> As I have said in the past, when I first saw the Vonage
> commercials, the impression I got was "people do stupid
> things, like sign up for broadband phone service". It
> wasn't until the fifth or sixth time I saw it that I
> realized they were selling that service; I wonder how many
> of their potential customers get the same wrong impression?
>
>
> Certainly makes you wonder if the creative team at the
> agency did enough testing before releasing the spots for air
> ...
>
> Off-topic, but related: I have a friend who works at SBC in
> the residential customer service call center. One day, he
> got a call from a (former) customer who switched to Vonage,
> only to discover that when Vonage ported the phone number
> over it caused a disconnect order in SBC's system, which
> took out the DSL the customer had used to connect to Vonage!
> Result: No dial tone at all, and the customer found out --
> the hard way -- that you can't have DSL from the local phone
> company without having your phone service through them as
> well ...
>
One of many fine print or not even noted points the upstart companies don't reveal when on the hustle for new customers. People fall for the low rate, then begin to discover the pains of having made the switch.
> > The Vonage Broadband commercials where while people are
> > doing stupid stunts,this stupid guy starts singing "Whoo
> Hoo
> > Whoo Hoo Hoo Hoo" ad nauseam.
>
> As I have said in the past, when I first saw the Vonage
> commercials, the impression I got was "people do stupid
> things, like sign up for broadband phone service". It
> wasn't until the fifth or sixth time I saw it that I
> realized they were selling that service; I wonder how many
> of their potential customers get the same wrong impression?
>
>
> Certainly makes you wonder if the creative team at the
> agency did enough testing before releasing the spots for air
> ...
>
> Off-topic, but related: I have a friend who works at SBC in
> the residential customer service call center. One day, he
> got a call from a (former) customer who switched to Vonage,
> only to discover that when Vonage ported the phone number
> over it caused a disconnect order in SBC's system, which
> took out the DSL the customer had used to connect to Vonage!
> Result: No dial tone at all, and the customer found out --
> the hard way -- that you can't have DSL from the local phone
> company without having your phone service through them as
> well ...
>
One of many fine print or not even noted points the upstart companies don't reveal when on the hustle for new customers. People fall for the low rate, then begin to discover the pains of having made the switch.