TheBigA said:
And having older sales people attempting to deal with 20-something agency reps is a disaster too. The agencies are talking about web sales, and the station rep is talking AQH. They're not speaking the same language.
Sellers that call on agencies are negotiators. They take the agency cost goals and requests for value added and try to put together a package that will get the station(s) on the buy.
Buyers are generally specilized at the big shops. Radio buyers buy radio, new media buyers buy new media. Each has a budget for their medium and for each market, and that budget was determined much higher up in the agecny / client food chain, generally with the AE, Media Director and the client's marketing heads. Media buyers have negotiating powers, but not campaign decision making powerss. At most agencies, buys are independently audited today for efficiency and goal based focus.
A station rep at an agency does not get much chance (if every) to change the media mix and seldom can influence demo secifications. It's all about pricing and add-ons like talent endorsements or live reads, remots, promotions, bonus spots, CPP, contribution of the station to reach and frequency, etc.
The equation on the station side is based on trust, believabilty, performance. On the agency side, it is based on price, price and price.