No, it is what a radio realist who looks at all sides of the current situation of radio should say. You can't build a house without a measure, a level and tools. I take advantage of all the tools I have so I am well informed and can answer questions a client may have and, thus, reassure the client that I am a source for facts and not hype.
I used to call on a car dealer in Lake City, FL. That is a town that makes Jamestown look like a major metro. On the first call, he took me to the back, and said, "look, none of these cars has your station on the radio!" I said, "that is because you don't have a campaign on my station." I then said that if he did the same check in the WalMart parking lot, he'd see he was missing nearly half of the potential market (my basis was the Arbitron annual county data, which guaranteed that if he did actually check, he'd confirm what I said. I never mentioned ratings but I had self-confidence about my statement).
The dealer then took me into his office, and proceeded to rattle off one objection after another. I answered them all using arguments that could be proven by logic, not tables of data. But I knew the data and was sure about what I said.
The dealer then put on a really big Cheshire cat smile and pulled a trade magazine out of his drawer and pushed it at me. It was open to an article about "10 Ways to Get Rid of a Media Salesperson". He said, "You passed. That was fun. Let's write up a contract".
What is killing radio is that even the adult demos are listening less because there are so many options that consumers have for entertainment. We are an ad-supported medium, and listeners don't want ads, and they want stuff for free. Average listening per week in markets like yours and some of the ones I work in is off by around half in the last 15 years or so.
And Southern California has several markets smaller than Buffalo, like Victorville, Oxnard/Ventura and Palm Springs (in the half million range), one of near comparable size in Bakersfield, and three bigger ones in LA, SD and the Inland Empire. Each has its own issues based on population, ethnicity, the economy and such, but the radio issues are really quite universal; most apply in Perth and Calgary and Puebla as well.
Research in radio is talking to listeners. How often do you actually talk to listeners, not clients?
No, they are based on a friend who manages a practice and a relative who is an optometrist, in different cities... one of which has the same climate, demos and winter snow that your market does.
The Lasik surgery equipment is almost always leased as
You did not explain that, and I, mistakenly formed the opinion that you were only speaking of WBEN as that's the only station you seem to talk about.
You still did not answer the question about whether you have ever turned away a piece of business because it did not fit the station.
Nielsen data is useful to know even for direct sales. it helps to tailor a schedule and to give the client security in the potential for a successful campaign. You make it seem as if knowledge were evil; that was the approach used by the legendary "snake oil salesman" from two centuries ago.
There is a link at the bottom of every post that says I am, and was, in... not "the media"... but RADIO!
I have been in markets where it did not make sense to even have a local sales staff to markets where most if not all sales was local.
I'll bet that understanding the Neilsen data would make you a better seller and, more importantly, a better defender of the use of radio.