David discussed outliers and loyal listeners. I say two things to that.
1. In research, ignoring an outlier is grounds for bad research. You don't ignore an outlier. You acknowledge it's existence. You monitor to see if that outlier grows to become a norm. No, you don't format for that single outlier. But if that outlier grows, it's something to take notice.
The issue with outliers is that they are, individually, each different. There is no trend. Outliers are like meteorites... random, unpredictable and potentially destructive. Outliers will never be satisfiable because they don't much like the core music that everyone else in the test loves.
If there is a trend growing, it has to grasp the majority, even if a portion of them, to become significant. What you see in music testing with potentially trending music styles or variants, is that some of your core will be early adopters and, if they all score that music well, you have an indication of something that may be either adopted or watched carefully.
2. Loyalty isn't owed. It's earned. Your industry has a history of slapping loyal listeners in the face for what's best for your wallet. You're a service industry. You need us to continue, not the other way around.
No, radio is in the advertising industry (except for non-commercial stations, which are not the subject here). Listeners are the product we deliver to advertisers. To attract advertisers, we have to deliver lots of listeners. That means doing something on the air that many will like.
Or has streaming and satellite not hurt your industry in some ways? I was loyal to WBCN. What did your industry do? It stripmined the station down to playing only a handful of new songs paid for by the record industry (legal or not), whittled the station down to those 5 to 10 songs, then told me that I'd rather be hearing sports talk.
If a station finds that its listener base is declining, then it finds ways to either rebuild or to find a new audience.
Your suggestion that the record industry is paying for the airplay of library cuts is absurd. And it's offensive to all of us who have ethically worked to build a good programming product that attracts listeners. The fact is that rock is declining and has been for three decades. If you look at the 2000 and 2010 Edison studies on music trends over the prior 10 years, you see that clearly. America is becoming a rhythm nation, not a rock nation.
Add to that the fragmentation in Alt and it becomes hard to find a core audience in that sector.
So, I as the listener don't owe you any loyalty. I choose when to change my preferences, not you as an industry. I owe the bands that I like loyalty. You're a medium for me to enjoy those bands. You provide the service, then I become loyal to the service. To me that's a sense of narcisim to think we owe anything to you.
Conclusion: you are an outlier.
As to "loyalty" that is a term that radio in general does not use. We use our own language of P1, P2, P3 and so on meaning "Preference Levels". A P1 is the station a listener uses more than any other, and so on. But for a light radio user, that may mean 3 hours a week, and for a heavy user it may mean 40 hours. So we know that 80 to 90% of our listening comes from about 40 to 50% of the listeners.
Our focus is on heavier users because we find that you can not make light users into heavy ones as the amount of listening is often determined by things like not being able to listen at work.
And this week's P1 may be next week's P2 or P3. Most listeners, particularly heavy ones, have fluctuating usage of stations and the PPM, with an ongoing, up to 24 month, panel, shows us longer term data than the single week diary does (or did in the top 50 markets).
So we have a grasp on listener behavior. We can't change those who prefer paid services that have limited or no commercials, so our job is to find broad consensus formats for a one-to-many service.