herethere said:
There is no doubt that consultants play an important role in all business, and the gathering of research is a vital task.
Program consultants don't generally do research... they help in the specification of the right kind of research for the given situation and the interpretation of the final results to get the best audience results.
However, radio wears two faces, and consulting only serves one, which is the financial.
That is almost 100% wrong; program consultants work to garner more audience for a station by being more attractive, entertaining and appealing to listeners. The more listeners like the station, of course, the more profitable it might be... but first the station has to be
good.
Having focus on music and keeping an ear on talent isn't a crime, but that is not always the case.
I am sure there are some bad consultants, just as there are bad doctors and lawyers and bakers. I'ts never been my ill fortune to meet one.
Instead of listening to what jocks do and then judging, jocks are instead given strict rules that mutes virtually anything outside of the calls and the sells.
In some cases, that is true. A good example is the success of Jack in LA... no jocks at all, but meticulous execution of the format and ever changing liners with an attitude. Why? Because there are enough listeners in LA who absolutely hate jocks to make Jack the #1 non-Spanish station in the top billing market in the country.
My point is that one of the things good consultants do is identify the right solution for each situation... often drawing on experiences local PDs have never confronted. The best consultants are those that not only bring vast experience to the table, but also teach others.
The talent, especially young talent is often too intimidated to experiment (and maybe lose their job); how does this allow for personality to grow? How does someone form the confidence to even close in on "talky"?
Most of the consultants I know adore real talent, and most are pretty good at recognizing and nurturing it. Far from inhibiting, they encourage.
Sure, financially speaking, it's great to not have jocks who become important to listeners. Owners and corporations can save on paying that salary, and skip out on ever having to negotiate with someone who knows they have value.
Pardon me, but if a station can afford talent... it far prefers to have it. But, just as there are no local shows beating Jay Leno or Oprah, there is very little talent and a lot of people with mouths bigger than their abilities who are not talented but talk too much. Not all formats require or benefit from talent... some benefit more from style than content, others do not perform best with talent. But look at where radio is growing in revenue.... Hispanic and Black stations... and you will find nearly every station is talent based, in every daypart.
It's true that being local in New York City versus being local in Sag Harbor isn't as important, but look at LNG and how serving the community pays off. Clients on the air, local events like the police buffer, church and wake happenings, even a lost dog plea now and then! You can't do that in the five boroughs, but you can still offer some sort of personal connection beyond putting out the calls, mentioning the upcoming song's artist was in the news, then saying the artist's name and repeating the calls...in under 15 seconds? The removal of personality has less to do with the station's flow and more with keeping talent from being critical to the listening experience and thereby the station's success.
Just because AC stations have found that ratings plummet if daytime announcers talk too much, and, thus put a muzzle on it, does not mean that in other formats in large and small markets there is not talent and entertaining radio. Granted, in some instances cost savings sacrifices a whole staiton, but when such staitons fail, they change hands or GMs or PDs and find their way back. For every WLNG, too, there are a hundred stations on the satellite all day because there are, after 80-90, way too many stations in most smaller markets for the available revenue... if anyone is to blame, it is the FCC.
The fact is, and this is a fact, radio consultants generally offer the same advice to different formats, time and time again.
That is not a fact. Most consultants find a dfferent solution for each station and each market. Those that apply formulas are basically ex-PDs without a gig who only know how to do one thing.
A station does so poorly it flips format. The PD, the jocks, even the GM gets fired. Yet, it keeps the same consultants? If it's the consultants that are most important in guiding music to the MD, and informing the PD on what's happening with the talent, where's the accountability then?
Consultants do not guide music to the PD, whatevetr that means. Stations do music tests and the listeners guide the station as to what to play. But some formats have finite life spans, and there comes a time for change... either because music has changed, a format (like oldies or smooth jazz) has matured out of the desirable demos... and the consultant may guide the station in a new direction via research and experience. On occasion, a station has a lesser signal and is outdone by a better one... there is no choice but to change format. Or a given format does not have enough available shares for two to survive, and management decides to pull the plug before the losses are too great.
It's true that there are success stories at some JACKs and other tiny-playlist stations, but let's talk big picture.
First, Jacks have huge playlists. And youth stations have small ones; many hip hop and CHRs have only a bit over 100 songs in rotation because that is what the target listener wants. Remember, in the 50's and most of the 60's Top 40, the format that gave radio its second life, played 40 songs.... sometimes less. And that was the era where playing the right 40 songs got shares in the 20's and 30's in some markets.
As we roll through the 21st Century, as other mediums(sic) encroach into the car, the home and on your hip, radio needs to provide something the others don't. Original personality is an easily obtainable facet, one that is more often than not cost-effective.
Where are 14,000 stations going to find all that supposed talent? I am in LA, and when the rare opening occurs, it is excruciatingly difficicult to find talent we are willing to bet and risk our stations on. If we can't find it, how is the station in Flagstaff or Meridian or Belle Glade supposed to?
The average radio station in the US bills less than a Burger King sells in a year. There is not spare money, and there are twice as many stations as there were 30 years ago.